Administrator

3 days ago

Sandton, South Africa Discovery Ltd. Full time

**Business Unit**:Discovery Invest**Function**:Administration and Office Support**Date**:4 Dec 2024**About Discovery**
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.**About Discovery Invest**
- Discovery Invest is an ever growing fast-paced and dynamic environment that provides innovative products. This environment thrives on customer engagement and customer experience as well as mutually beneficial relationships with our brokers and other stakeholders. It is important for our employees to provide world class service to our internal and external clients, thereby ensuring long and sustainable relationships.**Key Purpose**
- To assist the business with production issues where they cannot be resolved, within the standard production process. To ensure correct system knowledge and transfer of soft skills for efficient functioning within various positions while embedding the culture and values.**Areas of responsibility may include but not limited to**
- Franchise support - To deal with special requests and commission queries that cannot be dealt with by the standard business areas
- Management of Quality Centre
- Compass entity problems - to deal with mismatches, alignments and creating of entities where applicable
- Deal with allocation and billing were these need to be stopped or reallocated
- Deal with broker transfer amendments were not updated automatically
- One-on-one assistance to business to alleviate misunderstandings
- Expense / Penalty / benefit calculations and explanations
- Investigation and system support to Back Office
- Root cause analysis on recurring issues
- Deal with standard commission processing, updates and queries
- Assist business units and management with data extracts i.e. document and arrange for extract to be written, checked and distributed
- Testing of enhancements, products and changes being implemented where required

**Personal Attributes and Skills**
- Questioning techniques
- Customer service orientation
- Conflict handling
- Good communication skills
- Relationship building skills
- Results orientation
- Assertiveness
- Positive attitude
- Commitment
- Time management skills
- Self-management
- Verbal and written communication
- Analytical skills - facilitation and coaching

**Education and Experience**
- Matric
- Investment Product knowledge 3 years minimum
- LISP experience 3 years
- Microsoft office experience intermediate
- Compass system knowledge 3 years
- Knowledge of Investment legislation
- EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

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