IT Control Centre Agent

1 week ago


Midrand, South Africa Mediro ICT Full time

Provide Production Support (IT) for all English and Mexican (Spanish) teams.

Be the telephone call recipient of IT incidents related to production issues

Pre-qualify IT incidents and classify additional relationships

Fix incidents in IT systems following User manuals

Monitor IT system error messages and process them accordingly

Guide the Incident management processes

Initiate the IT escalation process, when required

Serve as an “Information channel”for Management and end-users

Work shifts as part of a team providing

24 x 7 x 365 support

**Formal qualifications**:
Relevant IT Degree or Diploma

**Role-specific knowledge**:
Fluent in Business English including Business Reading & Writing

Must be able to communicate within the Spanish team / International teams

2+ years of working experience in IT

ITSM Knowledge (ServiceNow / Remedy)

JIRA

Between 3 - 5 Years


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