German Customer Sales and Service Representative
15 hours ago
Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative to join their ever-expanding organisation, servicing a prestigious airline brand.
If you are career driven and looking to grow your international experience, this is a perfect opportunity for you
**Your Role as CSSR**:
Service a prestigious airline brand on various work streams
Assist passengers, in in both English and German, with pre and post flight departure travel-related queries
Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily
Fully paid product and systems training provided
Daily interactions with international passengers (i.e. queries, compliments)
**Working hours**:
Full time contract (40 Hours per week)
Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday)
**Requirements**:
**Native level proficiency in German language**: Verbal and Written skills essential (Advanced level)
Permanent residence permit or South African ID
Flexibility to work rotational shifts as above
Excellent customer service skills (essential)
Experience in call centre or travel and tourism industry (preferred)
Excellent computer literacy and technical skills
Knowledge and experience on MS Office products and able to work on Windows-based operating systems
Previous experience on travel reservations systems is beneficial
Own transport
Experience our multi-cultural work environment with colleagues from all over the world
Required to meet specific key performance indicators and meet expected client service levels
Demanding and time-sensitive call centre environment
No criminal record
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