Training Administrator

Applications are invited for the **Training Administrator **position to be based in Stellenbosch. This will be a hybrid position with travel to our office in Stellenbosch for a minimum of 3 days. This position will report to the **Training Manager.**

**PURPOSE OF THE ROLE**: The Training Administrator will be responsible for promoting skills development within the organisation, analysing training needs to create an organisation Training Plan, coordinating training initiatives and project-based activities, ensuring compliance with established guidelines, administering the Learning Management Systems (LMS), maintaining training records, and providing accurate reporting and analysis for continuous improvement.

**Key Performance Areas would include, but are not limited to**:

- **Skills Planning**
- Assist with Learning pathway design and implementation (in conjunction with HR and Operational teams).
- Support with the Group Training Needs Analysis and consolidation of needs to create a Group Training Plan.
- Identify training needs and trends from the Group Training Plan.
- Proactive coordination and scheduling of key national initiatives.
- **Skills Development**
- Promote skills development within the organisation.
- Ensure that employees, trainers, and providers follow established guidelines, policies, and procedures.
- Administer and support learners on the Learning Management System and related platforms.
- Compile and testing of learning content and systems.
- Coordinate, monitor, support and facilitate training interventions and related resources.
- Quality assures external learning resources and programmes.
- Problem-solve issues and take appropriate corrective action as per established practices and procedures.
- Establish SETA relationship and investigate funding opportunities.
- Keep track of levy payments within the group.
- Uphold partnership agreements with relevant internal customers and suppliers.
- Support and partake in relevant MOS-meetings as per Herotel guidelines.
- **Skills development monitoring and reporting**
- Create and maintain training records and documents (i.e. registration forms, online attendance registers, online feedback and evaluation forms).
- Provide timeous and accurate reporting on all learning interventions.
- Consolidate and assess programme feedback for group trends analysis.
- Identify trends and suggest improvement plans.
- Capture and store relevant information and documentation for training initiatives as per the established procedures.
- Quality assures monthly Group raining reports.
- Consolidate and compile the annual group training report in preparation for the annual WSP/ATR submissions to the SETA.
- Keep meeting minutes for all relevant Learning and Development meetings.
- Maintain a register of implemented procedures and communicate upcoming review dates to the Training Manager and related members.

**Key Outputs**:

- Identified training needs and trends, ensuring relevant and impactful learning interventions.
- Created a Group Training Plan by analysing and consolidating training needs.
- Coordinated and scheduled National initiatives and project-based activities, ensuring proactive organisation and smooth execution.
- Administered and provided support on the Learner Management System and related platforms.
Well-maintained and accurate training records, reports and related documentation.

**Work Experience**:

- Minimum of 3-5 years' working experience as coordinator, facilitator, skills development facilitator, project manager, programme manager or similar role in a large company.
- Knowledge of SETAs and relevant Skills Development Legislation in South Africa.
- Proven experience working with Learner Management Systems or scheduling systems will be advantageous.
- Experience working in a telecommunications or technology company preferred.

**Competencies**:

- Knowledge of South African Skills Development Legislation.
- Passionate about people and their development.
- Comfortable working in a dynamic environment.
- Ability to work independently and interdependently.
- Good oral, written and communication skills.
- Computer literate, proficient in MS office and skilled in Excel (Smartsheet would be advantageous).
- Skilled in data gathering and analysis.
- Strong administrative skills.
- Problem-solving skills.
- Good time management and prioritisation skills.
- Attention to detail.
- Strong customer care skills.
- Resilient and able to work under pressure and deadlines.

**Qualifications**:

- Grade 12
- Qualifications in any of the following fields will be considered: Education, ETDP, Industrial Psychology, HR or related fields.
- Additional certificates in Learning & Development, Project Management, Administration, or related skills will be an advantage.

If interested and meet all requirements, please submit your CV with contactable references.

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