HR Administrator

1 week ago

Sandton, South Africa CyberPro Consulting Full time

**Job Information**:
Work Experience
- 1-3 yearsIndustry
- Hotels and LodgingSalary
- R15 - R30 000City
- SandtonState/Province
- GautengCountry
- South AfricaZip/Postal Code
- 2172**About the Company**:

- My client is a reputable and customer-centric organization, known for delivering exceptional service to its guests and fostering a supportive and inclusive work environment for its employees. They are currently seeking a highly organized and proactive HR Administrator to join their team. This role is unique in combining human resources responsibilities with Guest Revu administrative tasks, ensuring smooth operations and a positive experience for both employees and guests.

**Key Responsibilities**:

- Human Resources Administration:_
- **
Drafting Contracts and Addendums**: The HR Administrator will be responsible for preparing and updating employment contracts, addendums, and induction documents using templates.
- ** Employee Files Management**: This role involves reviewing and updating all employee files to ensure compliance and organization.
- ** Employee Relations and Industrial Relations**: A key responsibility will be managing employee relations, including overseeing disciplinary hearings, providing guidance to General Managers (GMs) on handling employee matters, and advising on labor laws and best practices.
- ** Performance Appraisals**: The HR Administrator will coordinate quarterly performance appraisals, manage appraisal documentation, and ensure proper filing and record-keeping.
- ** Injury on Duty (IOD) Claims**: Managing IOD submissions, processing claims, and following up on any injuries as required will be part of this role.
- ** HR Reporting**: The HR Administrator will assist with HR reporting, including Employment Equity and SETA/Pivotal Training submissions, and support BEE submissions.
- Guest Revu Administration:_
- **
Daily Guest Revu Tasks**: The HR Administrator will spend approximately 2 hours daily evaluating and replying to guest reviews, ticketing reviews to the appropriate personnel, and following up on recurring incidents.
- ** Monthly Reporting**: Preparing and distributing monthly reports, including sentiments, NPS scores, most prominent issues, response times, and resolution times, will be required.- **
- ** General Finance Administration**: Providing general administrative support to the finance team, including data entry, record keeping, and report preparation, will be part of the role.
- ** Excel Reporting**: Proficiency in using Excel to create, update, and maintain various HR, guest service, and financial reports is essential.

**Requirements**:
**Qualifications and Experience**:

- A relevant qualification in Human Resources, Business Administration, or a related field - PREFFERABLE
- Fluent in English and Afrikaans
- A minimum of 2-3 years of experience in HR administration or a similar role.
- Familiarity with labor laws and employee relations practices.
- Strong organizational and multitasking abilities, with a keen eye for detail.
- Experience with Guest Revu or similar guest feedback management platforms is advantageous.
- Excellent written and verbal communication skills.
- Strong problem-solving skills and the ability to handle sensitive matters with discretion.
- The ability to work independently and as part of a team in a fast-paced environment.

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