Product Owner: Payment and Pos

**Role Purpose**

The **Product Owner III** is a member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role **owns multiple products of varying to high complexities, **impact and visibility products and engages and collaborates with product management to execute the product vision, strategy, and roadmap.

**Role Description**
- Takes the lead in the solution design of new features and works with business stakeholders to create the optimal user experience and assess the impact on the backend.
- Facilitates workshops and leads the requirements gathering process, including creating wireframes and engaging stakeholders for input and sign-off.
- Ensures UI alignment with wireframes and feature requirements, guiding designers and actively participating in demo sessions to substantiate design decisions based on backend knowledge.
- Documents the impact of the user experience on data models, business logic and microservices in detail, including context diagrams, system/data flows, and high-level system integration requirements.
- Review integration and architecture specifications and provides input to ensure they address all requirements.
- Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
- Continuously refine and sequence the product backlog:

- Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria.
- Ensure all user stories are written and that each user story has acceptance criteria.
- Provide visible, transparent, and clear direction, ensuring the development team is clear on priorities:

- Provide clear solution direction to the agile team **(or multiple agile teams)**:

- Sequence user stories based on team PI objectives.
- Balance PI objectives with local team requirements.
- Ensure team backlog readiness for next iteration.
- Include the team in backlog refinement.
- Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups, and system demos.
- Help create a release plan and track progress towards the release of a product.
- Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
- Ensure a consistent and delightful customer experience across all digital touchpoints of the Shoprite customer journey. Customers being any end-user i.e. consumers, operational users, etc.
- Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
- Test new features in the staging environment (user acceptance testing) in collaboration with business stakeholders, to provide business sign-off on the feature
- Actively promote and advocate product features and customer-first product design incl. high levels of customer empathy.
- Adhere to and improve customer service levels across businesses and service.
- Provide integrated reporting and feedback.
- **Engage at a senior level with respect to customer centric product concepts and best practices.**:

- ** Coach and support junior and mid-level product owners in their development**.

**Qualifications and general experience**
- Degree in Business, IT, Engineering, Marketing, or another relevant field - (essential).
- Certified Product Owner / certified SAFe Product Owner - (essential).
- ** +6 years' experience in a Lead or Senior Product Owner role**, with experience working in an agile team and proven success launching **new and complex** product features and translating business strategy and analysis into successful consumer products - (essential).
- **Extensive** experience collaborating across multi-disciplinary teams to deliver complex projects - (essential).
- ** InDepth** understanding and experience with analytics and big data - (essential).
- ** Strong** commercial experience in digital led business development environments - (essential).
- ** Extensive** Customer user and loyalty experience - (essential).
- **Solid Knowledge** of legal compliance (POPIA, Electronic Information Act, etc.) - (essential).
- General marketing or retail experience - (essential).
- Ecommerce experience - (essential)
- Exposure to the African digital market and customers - (desired).

**Specific experience: Payments and POS**
- Previous experience implementing payment solutions within B2C Ecommerce (online card payments, wallet payments, loyalty programmes, instant EFT, gift cards, vouchers, etc.)
- Understanding of the latest trends in payment technology and opportunities available to make onlin