Floor Manager

6 hours ago

Cape Town, South Africa Surgo Full time

Our client is a prominent private company that owns a number of established outlets in the Western Cape. They are expanding and have a need for enthusiastic people to support this growth, which includes a **Floor Manager** position based in Eerste River, Cape Town

**Job Purpose**:
The purpose of the Floor Manager is to effectively plan, control and monitor the performance of the floor department including groceries, perishable, frozen and back up areas and ensure they operate at an optimal level.

**Responsibilities**:

- Manage department targets and profitability of all floor departments including Groceries, Non
- foods, Perishables, Frozen, HABA, Sweets and Back Up Areas
- Meet sales target - develop and implement strategies to meet sales targets
- Meet gross profit targets - develop and implement strategies to meet GP targets
- Maintain expenses within budget
- Contain shrinkage within the budget - develop and implement shrinkage controls
- Wastage - consistently monitor wastage and develop and implement methods to reduce wastage
- Performance per product category. Optimize sales m/² for each department by setting targets per product category
- Evaluate rate of sale / product category and implement recommendations for improvement
- Assist in the hiring process of floor staff
- Ensure the Floor staff is trained at all times
- Induction and training of new staff members
- Scheduling of the staff, ensuring a standby list is in place in the event of absenteeism
- Address performance and personnel issues in a timely manner
- Take responsibility to meet the performance targets as set by Management
- Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to daily management of staff with regards to delegating task, motivation, and discipline, and including but not limited rules and regulations
- Manage the timekeeping of the department on a day-to-day basis - coming late for work and leaving early is unacceptable
- Observe and control both lunch and break times
- Ensure attendance of staff is at the company level required
- Self-disciplined and lead by example always

**Skills Required**:

- Honest and trustworthy
- Customer service orientated and a willingness to deal with people every day
- Ability to create teamwork environment
- Diligence throughout the store
- Ability to identify and solve problems
- Take initiative
- Communication skills in order to train staff members and communicate problem areas
- Accurate with figures
- Interpersonal skills
- Attention to detail - Accurate
- Commitment to delivery and quality
- Good people management skills
- Be able to delegate effectively, operate independently and as part of a team
- Good administration skills

**Qualification and requirements**:

- Grade 12
- 2 years managerial experience

**Salary - **Market related

**Working hours - **Between Monday and Sunday, Rotational shifts

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