Head of Department

Purpose of the role:
To oversee the business and financial operations, focusing on day to day operations and profitability, assisting the Store Manager with monitoring profit and loss as well as motivating employees to do the same.

Main responsibilities:

- Take an active part in the development of the business’ processes, procedures, methods, information and systems, as well as the development of strategic action plans in order to improve business performance in the store.
- Accountable for profitability.
- Assist Department managers to analyze financial and operational data, identifying strengths and weaknesses and recommend improvements in methods and processes.
- Conduct Financial investigation and analysis of store performance
- Monitoring, driving revenue and expense blocks in the P&L.
- Oversee and develop the business plan within the store through setting targets, action plans, financial projections and simulations, as well as following up and conducting deviation analysis.
- Reporting and presentation of the financial outcome, business plans and projections to the management.
- Accounting efficiency, complying with time schedules as well as with accounting and quality standards.
- Liaise with the Head Office regarding accounting, tax, legal, audit and security issues.
- Propose and participate in developing processes and procedures to minimize operational and personal risks.
- Propose and participate in developing processes and procedures to achieve administrative efficiency and protection of company assets.
- Monitor customer service levels in tills, guaranteeing the respect and the reliability of the procedures through the empowerment of the team.
- Monitor indicators related to stock quality, flow and rotation of goods - establish action plans where necessary.
- Promote and live company values, respect the individual customer first and promote quality.
- Foster and promote a safe and healthy work environment by maintaining safe work practices at all times and to comply with safety policies and procedures.
- Keep abreast of the trends through continuous learning.

COMPETENCIES
- Ability to reach business objectives: demonstrate effort, willingness and ambition to achieve goals, recognize opportunities and generate results.
- Ability to be assertive and provide logical direction
- Commitment to own development and continuously acquiring new skills and knowledge.
- Responsibility and perseverance at work, commitment to offer the highest quality work and attention to detail.
- Strong leadership experience with ability to positively influence
- Ensuring that processes and systems are adhered to and transferring own knowledge in a simplified manner.
- Proactive goal setting, structuring of plans, identifying of the appropriate resources (people and materials) to achieve the goal.
- Performing ad-hoc data analysis, reporting and controlling tasks.
- Presentation of relevant financial performance and offering detailed commenting when needed.
- Take timeous decisions and initiate appropriate responses/actions evaluating advantages, disadvantages and other alternatives.
- Offering innovative, different ideas that do not stem from existing processes and identifying less evident models and original combinations.
- Analyze data, piece information together and generate logical conclusions.
- Time management
- High business acumen with a high standard of ethics

Minimum Requirements:

- Bachelors’ degree in Finance or Accounting.
- Minimum 3 years of experience at a managerial level.
- Solid retail experience.
- Ability to analyze results, recommend changes and implement necessary actions to maximize the business returns and enhance the operation’s performance.
- Experience working in support of a store/operation management team.
- Computer literacy at an advanced level
- Experience in operations management and leading by influence. - empowering and training staff, introducing schemes to improve quality, creating sustainable change and team involvement.
- Highly enthusiastic, well-organized, analytical and diligent.