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Senior Product Owner

2 weeks ago

Cape Town, South Africa Progressive Edge Full time

**Digital Product Owner**

**Permanent**

**Cape Town**

**Role Purpose**

The Senior Product Owner role forms part of the Digital commerce team. You will join as a senior/lead member of the agile team, responsible for defining user stories and prioritizing the team backlog to streamline the execution of program priorities while maintaining the conceptual and technical integrity of the features or components for the team. The role owns multiple products of varying to high complexities, impact and visibility products and engages and collaborates with product management to execute the product vision, strategy and roadmap.

**Role Description**:

- Provide input into the refinement of the program backlog, ensuring the team is familiar with the features being brought into PI planning, collaborating with program management in the refinement of the backlog and keeping them informed of progress in achieving team PI objectives.
- Continuously refine and sequence the product backlog: o Gather the requirements for the product and capture them in the form of a product backlog, consisting of user stories with acceptance criteria. o Ensure all user stories are written and that each user story has acceptance criteria.
- Provide visible, transparent and clear direction, ensuring the development team is clear on priorities:

- Provide clear solution direction to the agile team.
- Sequence user stories based on team PI objectives.
- Balance PI objectives with local team requirements.
- Ensure team backlog readiness for next iteration.
- Include the team in backlog refinement.
- Participate in ART level events: ART sync, Product Owner Scrum of Scrums, Inspect and Adapt, PI Planning, daily stand-ups and system demos.
- Help create a release plan and track progress towards the release of a product.
- Drive mobile digital omnichannel customer engagement based on customer preference and omnichannel strategies.
- Ensure a consistent and delightful customer experience across all digital touchpoints of the companys customer journey.
- Provide strategic input to customer experience improvements that help drive customer acquisition, customer retention, and conversion.
- Actively promote and advocate product features and customer-first product design.
- Adhere to and improve customer service levels across businesses and service.
- Provide integrated reporting and feedback.
- Engage at a senior level with respect to customer centric product concepts and best practices.
- Coach and support junior and mid-level product owners in their development.

**REQUIRED**
- Degree in Business, IT, Engineering, Marketing or another relevant field
- Certified Product Owner / certified SAFe Product Owner
- +6 years experience in a Lead or Senior Product Owner role, with experience working in an agile team and proven success launching new and complex product features and translating business strategy and analysis into successful consumer products
- Extensive experience collaborating across multi-disciplinary teams to deliver complex project
- Depth of understanding and experience with analytics and big data
- Strong commercial experience in digital led business development environments
- Knowledge of legal compliance (POPIA, Electronic Information Act, etc.)
- General marketing or retail experience
- Exposure to the African digital market and customers

Advantage, but not required
- Customer user and loyalty experience