Senior Service Desk Technician

7 days ago


Durban, South Africa Mr Price Group Full time

Are you that “go to” some one in your team that handles all the technical escalations and vendors?

Have you worked in a retail IT environment and are passionate about giving the best possible support?

We have just the role for you

**what we’re looking for?**
- You have an **IT qualification** (or are currently completing your qualification part time)
- You have worked in an IT support role for at **least 3 years** and have knowledge of **retail or store environments**
- You've worked with POS software or SQL
- You have previous leadership experience (This would be a huge plus)
- Your communication and conflict resolution skills are top notch

**a day in your life?**
- Responsible for resolving calls relating to (but not exclusive to) Software Support - POS and Microsoft SQL skills would be advantageous.
- Escalate calls to internal IT teams or vendors; working with vendors technicians to resolve calls.
- Attempt to get to the root cause of a repetitive problem and escalate repetitive trends to leadership teams.
- Accept incidents and communicate updates in order to solve user problems.
- Attending meetings with vendors, assist in holding vendors accountable to SLA, key metrics.
- Provide on-the-job upskilling of service desk technicians in order to share knowledge and cross-skill within the Service Desk team.

**about us**

**click here to learn more about who we are**

**Please note: All applicants must be fully vaccinated against Covid-19 in line with the Mr Price Group company policy.


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