Operations Squad Lead: Insights and Data

**Role Purpose**

**Role Description**
- Develop and implement effective operational strategies and processes to drive business growth and success.
- Ensure that all projects and value streams are completed on time, within budget, and to the required quality standards.
- Trafficking of workflows to create efficiencies and time saving.
- Provide delivery assurance by taking joint ownership with other squad leads and team members.
- Manage Agile ceremonies and processes for the Tribe.
- Proactively identify operational blockers and remove such for the Tribe.
- Holistically own our CRM system and drive adoption, hygiene, and completeness with the team.
- Provide support in terms of arranging and facilitating training.
- Documentation and intellectual property management across the Tribe.
- Deployment, enhancement, and maintenance of a knowledge repository for clients and users.
- Support and oversee marketing and communication activities.
- Promote the internal adoption of our product and service offering.
- Collaborate with cross-functional teams to identify and resolve operational issues, as well as to develop and implement new processes and procedures.
- Develop and maintain strong relationships with key stakeholders, including customers, partners, and vendors.
- Identify areas for improvement and implement strategies to optimize operational efficiency and productivity.
- Provide regular reports and updates to senior management on operational performance, risks, and opportunities.

**Qualifications and experience**
- A minimum of 5 years' experience as a team lead or higher role in the context of delivering substantial value streams in a dynamic and complex environment - (essential).
- +10 years' progressive and diverse experience in managing operations, of which a minimum of +5 years' experience must be in digital, technology, data analytics, or a related field - (essential).
- Advanced commercial / business acumen - (essential).
- The ability to work collaboratively with a team that does not report to you, maintaining positive relationships and achieving your objectives by managing through influence - (essential).
- Strong leadership skills, with the ability to lead cross-functional teams and influence stakeholders at all levels of the organisation - (essential).
- Strong analytical and problem-solving skills - (essential).
- Proven ability to develop and implement effective operational strategies and processes - (essential).
- Strong project management skills, including experience with project management tools such as Jira/TP - (desired).
- Experience in working in an Agile environment and familiarity with ceremonies, processes, and ways of working - (desired).
- Experience with CRM systems, including data hygiene and management - (desired).

**Key competencies and work ethic**
- Strategic and conceptual thinker - Combines advanced analytics with strategy and technology to enable long-term decisions and roadmaps. Deals comfortably with unstructured data and thinks creatively around a brief.
- Analytical, data-driven, and highly numerate - Strong ability to collect, organise and assimilate disparate and multiple pieces of data to guide decision-making and develop optimal solutions.
- Leadership skills - Serves the team by driving a positive morale. Adopts a range of styles to deal with challenges. Enables the team to deliver on priorities while contributing to their development.
- Collaborative partner - Builds relationships both internally and externally. Open, honest and direct, comfortable giving and receiving feedback. Thinks and act independently as well as collaboratively.
- Change agent - Energized by working both independently and interdependently within the digital network and across functions; is open to change and motivated to work agile.
- Project management skills - Ability to organize and prioritize multiple projects at various complexities to meet deadlines in a fast-paced environment with overlapping, conflicting priorities.
- Operational efficiency - Manages multiple demands by working smartly, efficiently, and effectively. Stays on top of the detail while effectively prioritising and delivering on urgent and important tasks.
- and long-term value. Use technical expertise to question, understand and challenge solutions and software implementation decisions / priorities.
- Communication skills - Communicates effectively while being able to convert complex concepts and analytical findings into well-articulated verbal, written and visual messages to non-technical and business audiences.
- Strong attention to detail and a commitment to delivering high-quality work.