IT Support Officer

2 days ago

Cape Town, South Africa Valenture Institute Full time

Valenture Institute partners with the world’s leading education institutions to transform physical limitations into digital opportunities. We create new opportunities for students to choose an aspirational online learning experience by offering fully-supported online high school programmes.

As a social enterprise, Valenture Institute is also committed to levelling the playing field and increasing access for all students through free curriculum offerings, extensive scholarship programs and blended learning micro schools in underprivileged communities.

The IT Support Officer works within the IT Services team to enable core IT systems, hardware and physical infrastructure. The role involves servicing the evolving IT needs of a large, rapidly expanding, distributed, “remote-first” workforce.

**Responsibilities**:

- Provide first-line IT support to VI staff.
- Google Workspace administration including user, group, files and OU administration.
- Execute team member onboarding and offboarding processes from IT perspective.
- Coordinate hardware procurement, setup, delivery to end users, returns, collections, warranty claims, repairs, reallocation and asset tracking.
- License and SaaS management, administration and audits.
- Engage with vendors and external service providers to address IT support issues - including hardware, end-user, connectivity, and system access issues.
- Daily, weekly and monthly reporting on key performance areas.
- Develop and maintain training material and guides to support business stakeholders regarding IT-related matters.
- Assist with system troubleshooting and testing.
- Assist with investigation and resolution of security audits and incidents.
- Assist with administration, configuration, setup and maintenance of enterprise systems.
- Provide on-site IT, AV, access control and networking support at physical offices and campuses as and when required.
- Ensure all tasks are completed within defined SLAs.

**Requirements**:
**Requirements**:

- Matric
- Excellent communication skills
- Ability to build relationships with both technical and non-technical stakeholders
- Problem-solving aptitude
- Fast learner
- Ability to work under pressure and after hours to resolve urgent IT issues
- Google Workspace admin experience
- Customer service mindset
- Ability to work from VI offices or campuses as and when required

Advantageous:

- IT support experience
- Tertiary qualification in IT-related field
- Salesforce admin experience and/or certification
- Relevant Microsoft experience and/or certification

**Benefits**
- Family member discount to Valenture Institute
- Remote working
- Voluntary savings programme

**Valenture Institute is an equal opportunity employer. Appointments will be in accordance to our Employment Equity Plan.

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