Vip Call Centre Host

3 days ago

Durban, South Africa Initiate international Full time

We have an amazing new career opportunity for a **VIP Call Centre Host** to join a leading online casino and **work remotely** in South Africa. They look for people who take pride in their work, who want to grow, who want to learn. People who view support as a place where they can make a difference. If you have experience in online casino customer support and excellent communication and interpersonal skills, this **job **could be perfect for you
Your key **job** responsibilities as the **VIP Call Centre Host in South Africa (Remote)** will include:

- Process customer payments and handle inquiries related to deposits and withdrawals
- Perform KYC checks to verify customer identity and ensure compliance with regulatory requirements
- Monitor and implement anti-fraud measures to protect both the company and its customers
- Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games
- Provide recommendations and suggestions based on customers’ preferences and interests to enhance their gaming experience
- Stay up-to-date with the latest game releases, updates, and promotions to effectively inform and guide customers
- Collaborate with team members to share knowledge, address challenges, and contribute to a positive work environment

Requirements for this **VIP Call Centre Host job in South Africa (Remote)**:

- A minimum of 2 years of experience in online casino customer support
- Excellent communication and interpersonal skills, with the ability to handle multiple live chats simultaneously and respond to customer inquiries professionally
- Strong problem-solving skills to address customer concerns, identify issues, and provide appropriate solutions
- Familiarity with online payment processing, including deposit and withdrawal transactions, and the ability to handle customer inquiries related to payments
- Knowledge of KYC (Know Your Customer) procedures and the ability to verify customer identity and documentation as needed to comply with regulatory requirements
- Understanding of anti-fraud measures and the ability to identify and report suspicious activities or behaviour, while maintaining the highest level of customer confidentiality
- Comprehensive knowledge of online casino games, including rules, strategies, and terminology for popular games such as slots, poker, blackjack, roulette, and others. The ability to assist customers with gameplay-related questions and provide guidance on available games and features
- Adaptability to work in a fast-paced, dynamic environment and quickly learn new systems, processes, and industry-specific terminology
- Ability to work remotely and have a stable internet connection, with the flexibility to accommodate different time zones and availability during weekends and holidays as needed
- Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth
- Fluency in English, both written and spoken, is required. Proficiency in additional languages will be considered a strong asset

If you wish to view additional Gaming, Betting, & Gambling jobs, please click through to our **job** section.

**Job Type**: Permanent

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