Customer Service Advisor/technical Support

2 days ago

Cape Town, South Africa Teleperformance South Africa Full time

**About Us**: Join our dedicated team, where we provide exceptional communication solutions for individual. As a leader in the industry, we are committed to fostering an inclusive environment where every voice is heard. As a Customer Services Agent, you will play a crucial role in facilitating communication for our clients

**Qualifications**:

- High level proficiency in English (both written and spoken).
- Grade 12/NQF Level 4
- Clear Criminal and Clear Credit records
- Minimum 1 year call center experience required (BPO preferred)
- Strong listening skills and attention to detail.
- Computer Literate and ability to speed type (25wpm)
- Achieving computer stem objectives through collecting relevant data, identifying and evaluating options and suggesting a course of action
- Maintain client confidence by keeping their information confidential
- Provide technical assistance to customers in resolving software/hardware issues.
- Follow-up with customers to ensure that issues have been resolved to their satisfaction.

Customer Service Advisor
- Night Shift - BM in Cape Town | Careers at TPZA Cape Town The Boulevard

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Willing to work US rotational hours
- Able to work flexible working hours between Monday
- Sunday

**Education**:

- High School (matric) (required)

**Experience**:

- Customer service: 1 year (required)
- BPO Customer Service: 1 year (preferred)

**Language**:

- High English proficiency (required)

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