Residential Relationship Custodian

**MUST HAVE**

**EDUCATION**:

- Matric
- Facility Management Diploma
- Professional Membership with South African Facilities Management Association (SAFMA) is desirable

**EXPERIENCE & SKILLS**:
5-10 years' experience working in the student environment
- level Student Accommodation or within the University environment
- Certified and Accredited Level 3 First Aider
- Certified and Accredited Fire Fighter/Fire Marshall
- Computer Literary
- Report writing abilities
- People knowledge
- Advantages would be some coaching and mentoring ability as well as Trauma counselling
- IR skills are an advantage but not mandator
- Open and approachable Relationship Management Skills
- Ability to relate to young people
- High energy level, an even temper and a sense of humor
- Demonstrate experience in dealing with customer service and exhibit key skills within this area
- Focus on Customer Service and drives for results
- Verbal and written communications
- Negotiating and influencing skill
- Innovation
- Able to work under pressure
- Time Management
- Reliable, accountable, well disciplined and responsible
- Conflict Management
- Proven track record in the management of process and procedure
- Must be able to demonstrate flexibility concerning the type of works carried out and availability
- Sound problem-solving ability
- Sound understanding of HSE requirements
- Strong communication skills (oral and written).
- PC literate i.e. Microsoft systems/suite
- Be self-motivated
- Must be prepared to be on call and work out of normal working hours where applicable.
Emotional intelligence

The RRC is accountable for day-to-day oversight and support of student wellbeing within the respective buildings under his or her auspices. The objective to enhance the South Point Customer-Centric Environment and the living and learning space, enabling students to enjoy a space that qualifies as their “home away from home”. The RRC is an integral cog in the student wellbeing team which is responsible for the efficient organisation of the living and learning environment.

The individual should be a highly motivated extrovert, capable of driving the core objectives of the role and to master the collaboration of both intra and inter-departmental team members, including the management of performance and delivery of service standards. The RRC will play a role in supporting clear boundaries with respect to the House Rules, and code of conduct (where this is present);
- Monitoring of the students' welfare and behaviour
- Provide students with a structured supportive environment
- Encourage the co-existence of all races and cultures through understanding and living together (the principles of co-habitation)
- Reporting of student illness to the H&SO (as and where this knowledge is shared)
- Ensure a visible presence in and around the premises
- Assist with student departure and arrivals as clarified in the Facilities vacate and intake programme
- Support Marketing and CC in the semester induction protocols

The individual is to ensure that the company values and mission is constantly maintained and upheld. In doing so the partnered relationship in this role will cross over the areas of:
- customer service,
- student admin,
- operations,
- finance,
- technical,
- soft service maintenance,
- security,
- IT,
- health and safety as well as,
- Project Management,
- student well-being,
- student discipline

It is important to note that the role requires the incumbent to live in, and it should be remembered that the job will evolve and change over time, therefore this job description will need to be reviewed and updated from time to time.
**Head Lease** - monthly institutional meetings
- ensure that these mandatory meetings take place monthly
- participation of all relevant stake holders
- Take minutes of the meetings
- Raise awareness of any issues and track to resolution

**Student Discipline**:

- Support the FM (and/or JFM) in the issuing of warnings to students who have transgressed the House Rules
- As and where it relates to the issuing of warnings to students
- Retaining this information on an agreed platform as a source of reference for warnings and tribunal
- Participate in the Tribunal Process should this be required by the Chair of the Tribunal

**Student engagement on a daily basis**
- Build strong relationships with the building RA and Floor Reps
- In the case of a Head Lease building this would include for the House Com
- Students with queries, ensure that they are directed correctly to the respective department and follow up to ensure the matter is closed
- The RRC is encouraged to have a record of all 1st years in each building
- At all times be aware (have knowledge of) outages or work programmes in the respective buildings under your control and support the FM / Maintenance / IT and Marketing in driving communication into the building through the approved channels

**Reporting**
- Monthly reporting on;
- Monthly Head Lease meetings
-