Team Leader: Death Claims

Sanlam Corporate forms part of Sanlam Life and Savings Cluster which offers retail and corporate life insurance, health and investment products in South Africa. Our vision is to be the preferred partner to Corporate and Public Sector by providing an awesome client experience and comprehensive solutions that enable the financial resilience and prosperity of those entities and their employees. We tap into over 100years of expertise to provide cost-effective Employee Benefits and Healthcare Solutions that enable financial confidence for our members. We enable our clients to make better retirement and risk decisions today through determined and passionate thought leadership and best-in-class people, innovative products and proven processes all designed to help people live a better life tomorrow.

We believe in creating and cultivating a positive, energised working environment that gives every individual the opportunity to achieve success by embracing diversity and growing our talent. We do this through living our values of having the courage to be bold, care, collaboration and an intolerance for mediocrity. We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future -your career, your personal development and of achieving awesome things. We pride ourselves in helping our employees to realise their worth and live with confidence.
Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future - your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its four business clusters - Sanlam Life and Savings, Sanlam Investment Group, Sanlam Emerging Markets, Santam, as well as MiWay and the Group Office - the group provides many opportunities for growth and development. Key Responsibilities
- Set clear direction in respect of team goals, objectives and outputs, performance management,
- training, coaching and system related duties.
- Manage and monitor compliance and adherence to service level agreements.
- Monitor risk within the team, department and system and liaise with relevant parties to manage,
- decrease and or remove these risks.
- Identify and inform Manager / Client Relationship Managers of any issues. (Escalation)
- Supervision of and sign-off on correctness of Specialists processing, recording, reporting and
- related compliance matters.
- Manage correctness of processing/recording/reporting within a team.
- Manage professional verbal and written communication and reporting to clients. (Internal and
- external)
- Investigate, resolve and respond to internal and external client queries. (Verbal and in writing.)
- Guide Specialists to investigate, resolve and communicate accurately, effectively and efficiently.
- (Internally and externally)
- Ensure financial controls / risks are addressed and identify and resolve short comings.
- Manage and coordinate work distribution within a team to ensure optimal efficiency and adherence to service level agreements.
- Identify gaps in training / development needs and ensure that team members are adequately trained on business processes and systems.

Qualification and Experience
- Grade 12 (Matric) with mathematics
- Minimum of 5 years in Retirement Administration and or Group Risk

Knowledge and Skills
- Senior administrator and/ or managerial experience.
- Certificate of Proficiency in Retirement Funds
- Team leader/ line manager development program an added advantage
- Broad financial services industry knowledge and working experience
- In-depth experience in Group Risk and or Retirement Fund administration
- Knowledge of legislation applicable to Retirement Fund Industry and Risk benefits
- Proficiency in MS Excel and Word
- Ability to read and interpret policy contracts

Behavioural Competencies
- The ability to understand each person in your team in such a way to enable you to manage them in a way which brings out the best in them.
- The ability to work effectively with large volumes of work, access a situation, understand the risk and direct your team with an approach which will enable you to still reach your goals.
- The ability to deal well with pressure.
- Attention to detail and sense of urgency is essential.
- Strong numerical and analytical ability.
- Understand your team’s role in the bigger picture of the business and drive processes and service level agreements to talk to the bigger picture (conceptual thinking).
- Perseverance
- Good communication skills verbally and written.

Core Competencies
- Cultivates Innovation by creating new and better ways for the organisation to be successful.
- Client Focus - Building strong customer relationships and delivering customer-centric solutions.
- Drives Results - Consistently achieving results, even under tough circumstances.
- Collaborates - Building partnerships and worki