IT Technician

1 week ago

Cape Town, South Africa IconAF Full time

1.JOB SUMMARY

2. Responsibilities & Duties

The responsibility of the IT Specialist will and may change from time to time as decided by Management.

People Responsibility:

- Installing and configuring hardware and software components to ensure usability.
- Performing preventive and corrective maintenance of the network system and computer infrastructure.
- Troubleshooting hardware and software issues.
- Repairing or replacing damaged hardware.
- Systems upgrade where necessary.
- Performing tests and evaluations of new software and hardware.
- Providing support to users and being the first point of contact for error reporting.
- Conducting periodic backup operations.
- Desk Support.
- Access Point, Switch and Printer setup, maintenance and monitoring.
- Management and maintenance of an effective inventory process.
- Network & Server Infrastructure rollout, maintenance, performance monitoring and reporting.
- Assisting management with procurement of quotes and liaising with suppliers for prices and to assure accuracy in all specification requirements
- Security of infrastructure
- Password -management
- Port security
- Blocking of sites
- Blocking of Ips
- **Key Performance Measures**:
1. 100% Network time (except during load shedding, ISP downtime and or electrical faults).

2. Maximum downtime of 2-3 minutes per agent for any headset and or PC related issues.

3. OS updates on all PC’s and Network infrastructure.

4. Up-to date branch assets register sent to the head of Technicians on the 3rd day of every new month.

5. Cable ordering on all desks on the sales floor.
- **Knowledge, Skills, and Abilities**:

- Any networks related qualification.
- Troubleshooting.
- Knowledge of Windows OS.
- Excellent interpersonal skills.
- Organized and detail-oriented.
- Ability to meet business timelines and handle pressure.
- **Certifications**: Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Desktop Support Technician, or a Diploma in IT (or equivalent) are a strong advantage.

Reporting to: Lead IT Technitian

Location : V& A Waterfront, Cape Town

Working Hours : Monday-Friday from 8:00-17:00pm Plus 2 Saturdays (9am-1pm)

Pay: From R10 000,00 per month

Application Question(s):

- Have you previously worked in an IT Technical support role?
- Are you proficient with Windows/ Linux operating system?
- Do you have a solid understanding of networking principles, troubleshooting an protocols ?

**Education**:

- Diploma (preferred)

**Experience**:

- IT Technician : 1 year (required)

Work Location: In person

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