Head of Functional Enablement

**Business Unit**:Discovery Health- **Function**:Strategy- **Date**:31 Oct 2025**Discovery - Health| Head of Functional Enablement**
** Head of Functional Enablement**
- **About Discovery**
- **
- Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.
- **About Functional Enablement**
- Serves as a point of central coordination of functional development through research and best practice, whilst delivering the strategic initiatives working across the Discovery composite and supporting the day -to -day management of operational activities. Functions that make up the unit are Business Relationship Management, Customer services, Digital Services, Finance and Billing Operations, workflow Optimisation, Claims Enablement, Managed Care, Disease Management and New Market Integration.
- **Key Purpose**
- To enable, implement and lead the Core Enablement strategic initiatives of the business, which include but are not limited to, EXCO initiatives, Service Team initiatives as well day to day operational initiatives.
- Implementation of new and improved customer journeys
- To lead a team of specialist functional teams
- To ensure that the division meets or exceeds its deliverables.
- To ensure employee satisfaction and engagement and effective stakeholder management.
** Key Outputs**
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- Strategy and implementation
- Sets and develops strategies within Functional Enablement to enable and enhance improved efficiency and customer experience outcomes in line with organization objectives
- Evaluate and assess the strategic direction of the Functional Enablement Team and to develop plans in order to align to the business strategy
- Developing strategic and operational plans to drive, lead, and represent projects and key initiatives impacting the Discovery Health Operations division.
- Recruiting and attracting the best talent in the region and building strategies to become the employer of choice for the employment market in the region.
- Input into strategic and operational debate and design that informs the direction and deliverables of the business unit.
** Change Management**
- Rapid innovation and digitization requires proactive change management tactics and implementation to ensure that staff are well oriented and prepared to enable a smooth transition
** Risk Management**
- Monitor the implementation of risk management strategies with the Division to curb potential anti selection, cyber and financial fraud and complying with audit governance and principles.
- To own business continuity and disaster recovery plans for the team.
** Leadership**
- To lead a high performing functional team and to recruit, develop and align the team, to the strategic direction of Discovery Health.
- To manage direct reports and to ensure that they are guided, coached and mentored to effectively manage their own teams and achieve divisional objectives.
- Provide direction for the division through actively communicating and being a visionary leader.
- Overseeing staffing and resource planning and ensuring optimum resource planning
- Ability to debate and express clear key points of an argument in a credible manner.
- Decision-maker with a solution oriented approach who is able to identify, drive, and implement effective decisions.
- Adapts interpersonal style to suit different people or situations.
- To manage projects and to ensure that they meet their strategic aims and that operational issue are attended.
- To elevate and enhance the culture and sentiment of the team, ensuring robust talent management (attraction, development and retention).
- Demonstrate human centered leadership and creating a psychologically safe environment for employees to thrive.
- Being a force for social good and driving corporate social engagement and skills development
- Assist and support the Functional Teams, in preparation of proposals for operational improvements and changes for both external and internal distribution.
** Financial Management**
- Demonstrates financial astuteness and prudence
- To provide input into the annual budget of ~R100m.
- Manage expenses in line with this budget and report on variances either negative or positive from the approved budget.
** Stakeholder management**
- Overseeing the success of the division by liaising with Exco stakeholders in the business.
- Building effective relationships to create strategies and translate these into effective deliverables to ensure successful execution thereof.
- Constant interaction with highly strategic thinkers and relationship building on an ex