IT Support Manager

1 week ago

Cape Town, South Africa Initiate International Full time

We have an exciting career opportunity for an **IT Support Manager** to join a global online casino and sportsbook company in **Cape Town**. This is a great opportunity for personal growth in a modern gaming technology company. If you’re looking to grow and be the best at what you do, this **job** could be perfect for you
Your key **job** responsibilities as the **IT Support Manager** in **Cape Town** will include:

- Maintaining systems and networks
- Constantly reviewing and improving processes
- Expand upon existing Operational Support to create a 24/7/365 support capability
- Promote the Support team internally so it is seen as the go-to for any Support matters
- Work with team to create documentation to facilitate efficient issue detection and resolution
- Analyse technical issues and collect all necessary technical information for triage
- Monitor and follow up on all requests from submission to resolution
- Collaborate with partners to fully understand problems and to set expectations
- Proactively, collaborate with Engineering, Platform and external partners to determine steps toward resolution and prevention of future issues
- IT project work, as required

Requirements for this **IT Support Manager job** in **Cape Town**:

- Experience as Senior Support Engineer, Support Manager or similar
- Being comfortable with issue tracking using JIRA or similar
- Deep understanding of Incident Management processes
- Ability to quickly learn complex concepts related to the sports betting and casino industry
- Accurate and logical problem-solving skills
- Strong written and verbal communication skills and fluency in English
- Handling multiple tasks and switches priorities as needed
- Ability to research, analyse and determine an appropriate course of action in a variety of situations with mínimal supervision
- Passion about providing the highest level of service
- Exceptional ability to build trust with peers, managers, and executives
- Willingness to be “on-call” and work extended or unscheduled hours as needed

  • Support Desk Manager

    2 weeks ago

    Cape Town, South Africa Recru-It Full time

    Summary This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Responsibilities Ensure team knows software, services and processes through ongoing training...

  • Support Desk Manager

    3 weeks ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Support: Ensure that team knows the software, services and processes through ongoing...

  • Support Desk Manager

    3 weeks ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    What will you do? This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants. What will make you successful in this role? Software management Support:   Ensure that team knows the software, services and processes through ongoing...

  • Support Desk Manager

    3 weeks ago

    Cape Town, South Africa Progressive IT Resourcing Full time

    What will you do?This is a management position that manages a team of Support Desk Technology Consultants (at various levels of specialty), consisting out of technical- and functional training consultants.What will make you successful in this role?Software managementSupport:  Ensure that team knows the software, services and processes through ongoing...

  • Support Desk Manager: Lead

    2 weeks ago

    Cape Town, South Africa Recru-It Full time

    A recruitment firm is seeking a Management position for a team of Support Desk Technology Consultants. The successful candidate will be responsible for ensuring team skills through continuous training and managing relationships with partners. Candidates should have a Management Diploma and a background in IT, with 3-5 years' experience in software support....

  • IT Support Engineer

    6 days ago

    Cape Town, South Africa Communicate IT Full time

    IT Support Engineer Reference: CTI -CAF-1 Are you ready to join our client's winning team? We're on the hunt for an IT Support Engineer who can tackle any tech challenge that comes their way. Duties & Responsibilities Job Description: Our client believes that providing top-notch IT support requires dedication, agility, and teamwork. They're looking for an IT...

  • Functional Support Consultant

    5 days ago

    Cape Town, South Africa Disruptive IT Full time

    **Job description** **Job Specs** Day to Day 4. Application lifecycle management 7. Incident and trend analysis 8. Problem management **Qualifications** - Matric and National Diploma or related field - ITIL Practitioner Level will be beneficial **Experience** - 3 - 4 years’ experience gained in providing level 2 technical support to an area of the...

  • IT Server

    1 week ago

    Cape Town, South Africa IT STAFFING Full time

    **QUALIFICATIONS & REQUIREMENTS** - IT Diploma / IT certificate (A+, N+, MCSE, MCSA or equivalent) - Microsoft 365 certified - Minimum of 3 years experience within a similar role - Experience with **VMware & Veeam** would be advantageous - Working knowledge of **Paltrack, Mimecast, Qlikview, JarrisonTime, Virdi Biometric readers** and **UNIS** would be...

  • Remedy Support Consultant L1

    2 weeks ago

    Cape Town, South Africa Sabenza IT Full time

    Remedy Support Consultant - L1 IT Support - IT Cape Town - Western Cape - South Africa Join our dynamic team as a Remedy Support Consultant, where innovation meets impact! At the forefront of global strategy, our Consulting company in Cape Town invites you to pioneer change and shape industries. Elevate your career with unparalleled opportunities and be...

  • Production Support Lead

    3 weeks ago

    Cape Town, South Africa Datafin IT Recruitment Full time

    ENVIRONMENT:A global Asset Management firm is currently recruiting for a Production Support Lead who will be responsible for ensuring the security, stability, and availability of its Investment Platform. This role requires a strong emphasis on AI-driven process innovation, operational excellence, and empathetic leadership. The successful candidate needs to...