Cgso Complaints Specialist

1 week ago

Cape Town, South Africa takealot.com Full time

We are a young, dynamic, hyper growth company looking for smart, creative and hard-working people with integrity to join us. We offer a market related Total Remuneration Package, which allows full flexibility according to your needs, a great work environment and a promise that you won't be bored, as long as you are prepared for a challenge and want to build something great.

**This position reports to the Senior Legal Counsel.**

**Your responsibilities will include**:

- Assist with dispute resolution of consumer matters from the CGSO
- Evaluate, classify and identify issues of all CGSO complaints
- Research law and identify relevant facts pertaining to complaints
- Liaise with Customer Services in order to resolve and respond to complaints
- Correspond in writing and telephonically with the CGSO relating to complaints and any other points of law
- Draft letters and relevant reports relating to CGSO complaints
- Update and improve template documents
- Assist with training and seminars
- Participate in CGSO related stakeholder engagements where appropriate
- Support the legal team as required

**Attributes required**:

- Proactive with a consistently positive attitude
- Team player
- Good drafting skills
- Ability to work hard independently and within a team
- Ability to prioritise tasks and meet deadlines
- Ability to communicate well orally and in writing
- Strong planning and organisational skills
- Detail-orientated whilst remaining practical
- Good working knowledge of South African consumer law and the law in general

**Qualifications and Experience**:

- LLB
- 1-2 years work experience preferably some in customer service
- General drafting experience particularly correspondence and short reports

**The Environment**:

- We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve
- We are short on ego and high on output
- We are doers and not only thinkers, it's all in the execution after all
- We love what we do and what we are creating

We seek to Employ an **Extra Ordinary Min**d who:

- is respectful but forthright
- is an expert at doing, who can not only design but also execute
- is analytical, able to use data to make decisions
- is competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
- is **passionate about the potential of e-commerce** and delivering a** world-class customer experience**:

- is **entrepreneurial, thrives under change** and accepts it is a constant and always** looks for solutions** to do something better and faster
- is business SMART. Able to think about problems from a business perspective using technical and product input;
- is curious and challenge the status quo
- is innovative and enjoys iteration
- is collaborative
- **thinks like an owner** of the business
- is **SMART, has INTEGRITY** and is **HARD WORKING**

If you meet the above criteria and are an** Extraordinary Mind**, come and join us
- Takealot is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference._

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