Collections Advisor-1

1 week ago

Johannesburg, South Africa FirstRand Full time

Job Description Hello Future Collector Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen. As part of our team in FNB Credit Card, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now’s the time to imagine your potential in a team where experts come together and ignite effective change. To recover delinquent accounts, compile and maintain basic credit information prepares reports obtains approval for refinancing and repossessions. To collect on arrears portfolio within mandate, resolve credit queries, negotiate payment arrangements by informing customers of various payment solutions and obtain approval for refinancing and repossessions in order to increase revenue. Are you someone who can: - Manage costs / expenses within approved budget to achieve cost efficiencies - Delivers exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions - Resolve all customer queries efficiently, and within agreed timelines - Manage own development to increase own competencies. - Must have Matric - Must have negotiation skills" as it is also included in "Good communication, facilitation and negotiation skills - Hogan and Secure Chat experience an advantage. - Credit Card product knowledge will be an advantage - 3 years of previous Collections experience - Must have ability to build relationships and collaborate with other credit teams. - Good communication, facilitation and negotiation skills. - Must have exceptional customer service skills and a passion to assist. - Able to work under pressure. You will have access to: - Opportunities to network and collaborate - A challenging working environment that is progressive and agile - Opportunities to innovate where iniative is taken and owned end to end We can be a match if you are: - Adaptable and curious - Analyse complex data sets - Thrive in a collaborative environment Job Details 28/02/25

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