Reservations Assistant

**Requirements**:

- Equivalent to Grade 12 Pass
- Minimum 2 years Reservations experience including direct work with an acknowledged CRS.
- Code 08
- Proficient in eRes, Additional certificates, diplomas or experience in hospitality is advantageous

**Inventory Manager**
- Daily follow up of Provisional (HOLD) reservations on stipulated release date. Discuss with Reservations manager requests to extend holds (as required) Provisionals in for short lead - discuss with Reservations & Concierge Managers options in terms of what we can offer to try and convert/ confirm (upgrades/ spa treatment/ pay stay / Fedair / Family package?). Assist marketing with creating space when required.

At same time, checking Country of residence noted and follow up on COR if not
- Closeout / blocking of suites for maintenance/ out of order as instructed by Reservations manager.
- Waitlists - daily checking of waitlists assisting to clear, advising consultant of update. Maintaining order and discuss with Reservations manager options to try clear asap.

**Administration**
- Changing API’s to Holds every morning and mailing provisional with release date to the agent
- Check reservations for 2 weeks ahead and follow up on all outstanding information.
- Guest names
- Rooming list
- Country of residence
- Arrival & transfer information including name of transfer company/ airline, times
- Guest contact details
- Special requests are clearly noted
- Originating agent

Ensure all out of the ordinary requests have been noted by the lodge and arranged.
- Manage Allocations. This includes checking space, loading of allocation. Clarifying terms with Sales GM. Maintenance of clear allocation schedule, loading of tour series bookings (Tauck & Scenic) Report on annual allocation performance.
- Any further admin tasks as required by the Reservations Manager. This may include
- Updating contracts
- Updating agent profiles & allocating of agent profiles on eRes
- Checking exclusive vehicles are properly noted for lodge E and special request
- Checking errors on interface and updating booking /uploading rate code for TBAs once loaded

**Reservations**
- Maintain understanding of all reservations & concierge processes & procedures with view to be able to assist in either reservations or concierge when team members are either on any kind of leave or experiencing particularly high volumes of work.
- Responsible for all Internal COMP reservations, Bednight reservations & Friends & Family Reservations.