Client Support Consultant

7 days ago

Johannesburg, South Africa Positive Switch Full time

Description
- Deal with incoming queries from clients and prospective clients in line with the defined client experience, service targets and our service guiding principles
- Log queries and all activities to resolve same completely, accurately on CRM system
- Escalate queries that cannot be resolved within the defined time-period to the Client Support Specialist
- Identify interventions that would make our value proposition more real to our clients, and initiate the required actions to achieve this
- Other duties that may be assigned from time to time

Knowledge and Skills
- Continuous learning to attain flawless knowledge of our products and services with the required time-frames
- Attention to detail
- Mindfulness
- Ability to deal positively with upset clients
- Typing-proficiency of a level that allows the real-time capturing of query
- resolution activities performed by you will be preferred
- Excellent communication skills
- Ability to multitask
- Proficiency in English, and at least one other official language, preferably more
- Punctuality

Qualifications and Experience

â— National Senior Certificate (Matric)

â— +/- 1-2 years inbound call centre experience

â— Medical Aid knowledge advantageous

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