Customer Retentions Agent

2 weeks ago

Cape Town, South Africa RSAWEB Full time

**Job Information**:
Date Opened
- 02/12/2024

Job Type
- Full time

Industry
- Consumer Operations

Work Experience
- 5 years

Education Level
- Grade 12 or equivalent

City
- Cape Town

Province
- Western Cape

Country
- South Africa

Postal Code
- 7405

- Based within our vibrant Consumer Division, using your amazing customer centric approach, you will be responsible for managing the customer retentions process from beginning to end.

**Job Duties**:

- Utilize effective methods to retain existing customers.
- Managing short
- and long-term plans to retain customers.
- Implement various strategies to increase retention.
- Collaborate with different departments to improve retention strategies.
- Ability to understand complex customer situations and provide appropriate solutions.
- Ticket management.
- And any other reasonable task

**Requirements**:

- Grade 12 or equivalent.
- Relevant tertiary qualification (preferred).
- Customer service experience of at least 5 years.
- Complaint and escalation handling experience of at least 2 years.
- Minimum of 2 years retention experience.
- Experience within an ISP of at least 1 year (preferred).
- Strong attention to detail and customer focus.
- 1-year experience working on a CRM.
- Strong MS Excel ability

**Benefits**:
**The perks**:

- Company contribution to Medical Aid
- Retirement Annuity contribution
- Discounted Internet Connectivity
- Social Friday’s
- Team building activities
- Exposure to the latest industry technologies and standards
- Lastly, a work environment that rivals the very best

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