Sportsbook Payments Administrator

4 days ago

Johannesburg, South Africa Profession Hub Full time

Our client is searching for a **Sportsbook Payments Administrator - Monies Out **to join their team in Johannesburg. Responsibilities and Duties: - Review, Process, and approve customer withdrawal requests within the agreed timeframes and according to business rules whilst verifying FICA documents across all clients. - Verify customer identity and ensure all withdrawal transactions comply with anti-money laundering (AML) regulations. - Liaise with payment service providers and banks to resolve any payment issues. - Reconcile all aspects of the withdrawal cycle (internally and with payment processors) Collaborate with the customer support team to communicate the status of withdrawals to customers. - Work with the fraud and risk team to identify and investigate suspicious transaction activities to prevent financial losses from fraudulent withdrawals. - Compliance and Regulations: Ensure adherence to relevant gambling and financial regulations as may be required by the National Gambling Board, in terms of FICA or any other regulatory requirements. - Fraud Monitoring and Prevention: Investigating and resolving payment and withdrawal-related disputes and discrepancies. - Maintain accurate records of all "money out" transactions. - Assist in the development and improvement of payment processes and systems. - Provide reports on PSPs withdrawal metrics, trends, and issues to management. - Maintain a thorough understanding of various withdrawal methods, including new options available to customers directly via our PSPs as well as our competitors, this will include their functionality and limitations. - Bank verification Through AVS - Query resolution - internal and payment processors. - Stay informed on the latest payment solutions and support the Payments Manager with ad-hoc tasks related to player payments. - Monitor and assess the performance of Payment Service Providers (PSPs), optimizing day-to-day payment success rates and traffic flows. - Payment and Withdrawal Process Improvement: Identify areas for process optimization and efficiency enhancement within the withdrawal processes. **Education and Qualifications**: - Bachelor’s degree in finance, Business Administration, or a related field. **Requirements**: - Experience in payment processing of Monies Out, preferably in the online gaming or sports betting industry. - Familiarity with diverse online payment methods and products. - Research competitor sites and PSPs, providing recommendations for enhancements and opportunities. - Strong understanding of payment systems, AML, EDD regulations, and KYC procedures within the iGaming industry. - Excellent analytical and problem-solving skills. - Proficient in MS Office and payment processing software. - Strong communication and interpersonal skills. - Ability to work in a fast-paced, dynamic environment.

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