Credit Control Team Leader
2 days ago
**Purpose of the Role**
The role is responsible for credit management of an allocated number of clients which includes, query resolution, collection and relationship building and the management of the credit control team.
**Key Performance Areas**
- Maximise collections by monitoring and reporting on all overdue amounts and queries and report the same to the National Credit Manager
- Follow up with controllers on unresolved aged queries and escalate to the National Credit Manager
- Reduce Days Sales Outstanding through overseeing accurate payment allocation and clearing of the debtors ledger
- Reduce bad debt by negotiating on payment arrangements and drawing up of Acknowledgement of debt
- Ensure paperwork is prepared for handover when legal action is required and manage all pre-legal to legal accounts reporting
- Assist team with problematic accounts by monitoring and reporting on the debtors’ book for all active accounts
- Monitor and report on the credit control activities and performances
- Maintain good relationship between internal stakeholders (Debtors, Sales, and Operations)
- Follow up on non-compliance - resolve through direct interaction with customers, Sales Managers, and relevant departments
- Assist the National Credit manager with monthly management reports
- Support credit controllers daily and train new team members
- Identify and recommend areas / ways to improve processes
- Credit Controller relief, full function, during leave periods
- Improve customer experience
**Qualification, Experience and Competencies**
Minimum Qualification
- Grade 12
Minimum Experience
- Minimum 5 years full function credit control experience
- Proven experience of collections with exposure to high volume queries
Competencies
- Attention to detail
- Good communication skills
- Interpersonal skills
- Teamwork
- Problem-solving ability
- MS Office (Excellent Excel knowledge).
- Knowledge of SAP advantageous.
- Knowledge of financial processes, policies, procedures, and systems.
- Analytical skills
- Risk Management skills
- Reporting writing skills
- Negotiation skills
- Ability to work under pressure and is deadline driven.
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