Call Center Manager

Call Center Agent – Outbound CallForce • Johannesburg Job description US based client is looking for dynamic outbound agents on a night shift in Sunninghill. Successful candidates will receive full product and systems training. Responsibilities and expectations (not limited to): Read from a scripted pitch Transfer warm leads to USA agents Meet and exceed...

Hiring, training, coaching, and leading call center representatives as they provide support for customers. - Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives - Leading team meetings, asking questions to better understand the calls...

**About Us**: Quantanite is a challenger in the business process outsourcing (BPO) and customer experience (CX) world. We are focused on building the best possible global team to service the fast-growing internet and VC-backed companies space. Currently we are 1,500 professionals globally with our head office in London. We’re different from other BPO...

Onecart is hiring ! Main Function. - To supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness and working with dissatisfied customers to overcome complex issues. Scheduling shifts to accommodate both customer preferences and shift management needs * To manage and oversee all aspects of the Company’s Customer...

Our client is seeking a dynamic, driven, positive and hard-working individual to join their team! - Fully bilingual in English and Afrikaans. - In-house training is provided - Great weekly bonuses for being a top performer. - Leads provided - No clawbacks or desk fees. - Great uncapped commission - earn as much as you’d like! - Fully paid training, bonuses...

A leading professional services firm in Johannesburg is seeking a Project Key Accounts Manager to oversee management of Enterprise Clients and Data Center projects. The role involves daily interactions with strategic customers to enhance brand awareness and sales, alongside ensuring project compliance and sales forecasting. Ideal candidates will have strong...

Grade 12 with a Bachelor's in Business Management 7 years' experience managing a contact / call centre Experience in the Travel and or Tourism industry advantageous Experience in managing and working with budgets. Experience in starting up new call centers (International Campaigns) Ability to manage multiple call centre campaigns (all International) Strong...

Are you a strong leader with experience in managing high‑pressure call centre operations within the recovery, emergency, or roadside assistance environment? Our client is seeking a Call Centre Manager to oversee and enhance their 24 Hr National recovery and Emergency Support Centre. This role requires a decisive, organised, and customer‑focused manager...

Key Responsibilities Lead, manage, and motivate a team handling emergency, recovery, and roadside assistance calls Oversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providers Monitor call flow, response times, and service levels to ensure rapid and efficient assistance Manage escalations and high-priority incidents...

Key Responsibilities Lead, manage, and motivate a team handling emergency, recovery, and roadside assistance calls Oversee dispatching of recovery teams, tow vehicles, emergency units, and partner service providers Monitor call flow, response times, and service levels to ensure rapid and efficient assistance Manage escalations and high-priority incidents...