Growth Advisor

2 weeks ago

Johannesburg, South Africa No Joke Marketing Full time

Position: Senior Account Manager

**Salary**: $1400 - $1800 Per Month

About Us:
At No Joke Marketing, we pride ourselves on being a top digital marketing agency that drives client growth through data-driven strategies and impactful digital solutions. We work with clients across various industries, ensuring each receives a tailored approach to meet their unique goals. Known for our exceptional customer service, we foster a collaborative, fully remote work environment with benefits like half-day Fridays every June and 20 days of paid time off in the first year.

Job Summary:
We are seeking a Senior Account Manager to join our Client Experience team. This remote position plays a critical role in maintaining strong client relationships, implementing marketing strategies, managing project timelines, and driving continuous improvement within our processes. Reporting to the Operations Director, you’ll collaborate with internal teams to execute campaigns effectively and meet clients' expectations.

**Responsibilities**:
Daily Responsibilities
- Build and maintain long-term client relationships, understanding their needs and digital marketing goals.
- Develop data-driven digital marketing strategies (SEO, SEM, PPC, Social Media, Content Marketing) tailored to each client.
- Oversee project timelines, budgets, and resources to ensure timely and successful campaign execution.
- Collaborate with design, development, and content teams to ensure seamless delivery.
- Track and communicate campaign performance, providing insights and recommendations to optimize ROI.
- Conduct regular client check-ins, gather feedback, and address concerns.
- Troubleshoot and streamline processes, manage databases for productivity, and update clients on progress.

Monthly and Quarterly Responsibilities
- Review processes and identify areas for improvement; implement changes.
- Analyze department goals and productivity to evaluate strategy effectiveness.
- Participate in performance evaluations and provide constructive feedback.

Expectations and Deal Breakers
- Expectations: Manage client relationships, develop and implement digital marketing strategies, monitor budgets, and ensure project success.
- Deal Breakers: Lack of experience in client-facing roles, ineffective project management, inability to meet deadlines, or failure to communicate effectively with clients.

**Requirements**:
Hard Skills
- Project Management: Expert
- Metrics, Figures, & Finance: Expert
- Budget Allocation: Expert
- Report Analysis: Expert
- Communication & Approachability: Proficient
- Supervisory Skills: Proficient
- Time Management: Expert
- Documentation: Proficient

Soft Skills
- Teamwork, Flexibility and Adaptability, Integrity, Customer Service, Communication, Leadership, Organization, Attention to Detail, Troubleshooting, Long-term Problem-solving

Bonus Points
- Experience with CRM software, SEO, SEM, PPC, and other digital marketing tools
- Familiarity with a fully remote work environment

Tech Requirements
- Processor: Intel® Core i7 or greater
- Memory: 16GB RAM or greater
- Internet: Stable connection with 20 Mbps minimum upload/download speeds
- Equipment: Noise-canceling headset, HD webcam

Call to Action:
Ready to make a real impact? Join us at No Joke Marketing, where your work directly contributes to client success.

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