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IT Technical Specialist Hospitality

2 weeks ago

Sandton, South Africa Sun International Full time

**Job Purpose**
- This role will be required to ensure all practices are in line with policy, frameworks and tools based on researched leading and industry practice, technical solutions, specialised projects and innovation, and legislative support to advise, enable and support business operations in achieving their objectives.

**Key Performance Areas**
- Conduct system installations and develop and administer configuration management solutions for the systems
- Evaluate and monitor system performance and ensure compliance with security standards.
- Produce and deliver support and advice, documentation and training around security patching and ‘hardening’ of Hospitality installations, undertaking security analysis and hardening to any systems administration
- Improve resilience of the current environment, administering firewall environments in line with IT security policy
- Design and develop infrastructure monitoring and reporting tools
- Develop test automation frameworks in collaboration with rest of the team
- Provide systems administration and software support for the Hospitality systems
- Develop support processes and provide advice and support on back up, data storage, data recovery and meeting regulations on data management
- Report on the Hospitality systems operational status by gathering and prioritising information and managing projects
- Manage SLA process, performance and billing with vendors around Hospitality system requirements and support
- Provide remote support to business operation and end users

**Experience**
- Demonstrated experience in technical support for large scale enterprise gaming solutions
- Track record using Virtualization Platforms i.e. Hyper V, VMware, SQL Clustering

**Education**
- 2-Year Diploma in IT or equivalent NQF Level 6 in IT
- Hospitality systems certification(s)
- ITIL Foundation Certification is an advantage

**Skills and Knowledge**
- Analysing
- Creating and improving
- Sourcing information
- Taking ownership
- Responding with urgency
- Collaborating
- Written and verbal communication skills
- Stakeholder relationship management
- Systems Analysis
- Risk Management skills
- Business Analysis Process Flow knowledge
- Test Process cycle management

**Equity**
- Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.

**POPI Statement