Housekeeping Manager

**Housekeeping Manager.**

Exclusive 5* Game Lodges Retreat - Limpopo - Hoedspruit

**Qualifications & Requirements**:

- Valid RSA Driver's License
- Vaccinated against COVID-19
- Exceptional Guest Relations skills
- Ability to manage staff
- Understanding and ability to manage the storeroom & housekeeping department
- Ability to plan ahead and problem solve
- Financial experience in budget control, stock takes and stock control

**Experience**:

- Previous experience in a Big 5 reserve and 5-star lodge is necessary
- Previous housekeeping supervisory experience
- Experience in stockroom and delivery management processes

**Package**
- Salary is negotiable depending on experience and references
- Accommodation
- Meals while on duty
- 21 days on 7 days off work cycle
- 15 days of annual leave
- Provident Fund

**Responsibilities**

Responsibilities include but are not limited to:

- Implement and monitor policies, processes, and standards to ensure effective high-quality housekeeping service is provided to guests
- Implement and monitor processes to understand housekeeping needs and expectations of guests, and report on these
- Implement and monitor processes that facilitate immediate response to housekeeping requests received from guests
- Provide direction, oversight, and guidance to the housekeeping team
- Ensure daily housekeeping workflow is completed timeously as set out
- Ensure the housekeeping discrepancy report is handed to the general manager timeously every day as set out by your daily workflow
- Attend and or conduct morning briefing with the housekeeping team
- Daily linen count
- Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
- Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective par-stock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department
- Ensure the housekeeping department implements all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation
- Implement and monitor the implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring the safety and security of residents, equipment, and supplies
- Facilitate communication and collaboration of housekeeping team across the organization
- Support the housekeeping function to implement and monitor an effective pest control system for housekeeping areas and monitor and report the effectiveness of the system
- Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently
- Implement and report on team daily service and operational objectives
- Organizing the whole delivery process in store
- Ensuring the stockroom is organized
- Managing delivery paperwork and identifying and escalating any discrepancies
- Prioritizing deliveries based on product turnover, management requests and newest products first
- Managing, developing and motivating the stockroom team, making sure they understand the importance of stockroom processes and safety
- Supporting management with stock accounting paperwork
- Organizing and managing stockroom costs
- Assisting the store in reducing loss by ensuring all stock is accounted for
- Processing recalls and faulty items and returning them to suppliers
- Driving productivity within the stockroom
- Having an awareness of store operations and workloads; supporting the team where necessary

**Financial**
- Stock control and stock takes
- Maintain the correct allocations of expenditures

**Attributes**

Mature and responsible

Well-spoken, well-groomed and presentable

Strong leadership capabilities

Positive attitude and approach toward teamwork

Hands-on approach to the guest experience

Ability to take initiative and problem solve

Excellent guest interaction skills

Passionate and pro-active towards personal growth and training