Community Manager

Neighbourgood, South Africa’s leading co-living and co-working business, is looking for a dynamic and talented Community Manager with excellent all round operational, hospitality and property management skills to join our team. The Community Manager is responsible for the day-to-day management of the site, its staff and it's guests and members. Will have accountability for operational budgeting, planning, organising and directing all location services, including front-of-house, security, housekeeping and maintenance. This is an important management role within the Neighbourgood Property Services business.

This role is responsible for the overall performance of a specific location or group of locations by supervising the housekeeping staff, maintenance staff and service providers to ensure service delivery standards are met, particularly in relation to the overall well-being of members and property partners. Key Performance indicators include maintaining property standards, occupancy levels, variance to budget and required benchmark issue/ticket resolution. As the role is a management role within the business, this person will also be responsible for instilling and encouraging the Neighbourgood culture within the team under their guidance.

**Roles and Responsibilities**:

- To manage the annual team and report to the Asset Manager.
- Implement operational changes to ensure that location objectives are met.
- Manage, attend to, assign and monitor tasks and duties on the company task tracking system (this is currently ASANA)
- Be the point of contact for all location issues or member communications. It is the Community Managers responsibility to maintain good relationships with all members and guests.
- Oversee the effective management and maintenance of each location and provide capital improvement recommendations to the Asset Manager.
- Establish new relationships with new members and maintain key member relationships.
- Ensure that all staff maintain procedures around new guest check in's and check out's.
- Ensure quality member and guest relations and resolve escalated issues.
- Ensure that key service provider relationships are maintained.
- Ensure compliance to company policies and procedures and other applicable laws and regulations.
- Work with the report line and team on issues involving the membership agreement and building compliance.
- Oversee insurance claim processes are appropriately managed.
- Provide ongoing supervision of direct reports, providing daily work direction, scheduling, performance evaluations and/or training.
- Overseeing a team consisting of housekeeping and maintenance and assisting and advising them on performing their duties to the best of their ability and for the benefit of the company as a whole.
- Interact with Head of Property Administration and Sales Associate (new members) in order to be kept up to date regarding administration requirements for the members renewal, new membership or membership termination.
- Complete and maintain the locations Facilities Management Schedule including the tracking of important servicing dates or regular ongoing maintenance requirements.
- Ensure Company policies and procedures are being adhered to.
- Monitoring of the location’s communication channel, such as Slack and/or WhatsApp (if applicable).

**Qualifications and Experience**:

- 3 - 5 years professional knowledge and/or work experience
- Minimum of 3 years in Hospitality or Property Management
- 2 Years management position
- Industry/related experience - Hotels and resorts or commercial and retail property
- Strong financial skills
- You will be able to demonstrate a high level of agility in a demanding environment and be able to effectively communicate with a broad range of stakeholders.
- Exceptional project management skills will be considered fundamental together with a motivated and commercially astute approach.

**Salary**: R20,000.00 - R30,000.00 per month

Ability to commute/relocate:

- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)

**Education**:

- High School (matric) (required)

**Experience**:

- 2 years hospitality (required)