Change and Release Manager

13 hours ago

Johannesburg, South Africa CSG Full time

CSG is a leader in innovative customer engagement, revenue management, and payments solutions that make ordinary customer experiences extraordinary.
As a flexible first organization, you can find our remote and on-site locations here.

Incumbents may be responsible for all or several of the following activities:
Assists in the identification and analysis of the external client’s technical requirements.

Under supervision at first, manage release promotions (including core upgrades) from development through to UAT.

Effectively communicates with customer/end user, including efficient response in trouble shooting and escalation when necessary.

Produces and maintains documentation according to standards.

Adheres to Intec software development standards and procedures.

Forward Plan the release windows and cycles across a portfolio.

Manage and highlight risks and resolve issues that affect release scope, schedule and quality.

Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.

Manage relationships and coordinate work between different teams at different locations.

Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.

Produce Deployment, Run Books and Implementation Plans.

Weekly Release Reporting or as is required.

Communicate release details and schedules to the Business as required.

Negotiate, plan and manage all release activities.

Work with release engineers to understand impacts of branches and code merges.

Maintains the release schedule for all core services and ensure alignment across key partners and vendors.

Continually work towards making improvements in the release process.

Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Participate in CAB meetings to discuss release scope and/or roadblocks.

Maintains a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

Research new software development and configuration management methodologies and technologies.

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