Onboarding Admin Agent

9 hours ago

Cape Town, South Africa RSAWEB Full time

**Job Information**:
Date Opened
- 28/02/2025

Job Type
- Full time

Industry
- Administration

Work Experience
- 1 year

Education Level
- Grade 12 or equivalent

City
- Cape Town

Province
- Western Cape

Country
- South Africa

Postal Code
- 7405
- Established in 2001, RSAWEB is South Africa’s fastest growing internet service provider (ISP) with a focus on providing connectivity to home customers, and a wide array of technology solutions to businesses. We are obsessed about ensuring all our customers receive the best possible digital experience and exceptional customer service. Thousands of customers have given RSAWEB a 5-star rating, with an average rating of 4.7 out of 5 on Google - the best-rated ISP in South Africa. We are extremely proud of winning KFM’s Best of the Cape Awards: Best ISP in 2021 and 2022 being one of the fastest streaming ISPs on Netflix and a consistently top-rated ISP on MyBroadband. These accolades are not for nothing, as we constantly strive to improve our products, services, and solutions to enhance each customer’s experience. Having invested heavily in infrastructure, RSAWEB has built a strong presence in South Africa with Data Centres in Johannesburg and Cape Town.

**Specialisation fields**:

- Cloud infrastructure
- Enterprise connectivity
- Mobile connectivity and data management
- Fibre-to-the-Home (FTTH)
- Fibre-to-the-Business (FTTB)

At RSAWEB, we are passionate about using our creativity, to provide innovative solutions and services, that allow our customers to succeed in all areas of life. We believe that we are in the business of connecting customers and businesses with each other and a world of infinite possibility and opportunity, through technology. Our mission transcends our values through every customer, every interaction, every connection, every day.

Our values:

- Creativity
- Humanity
- Innovation
- Passion
- RSAWEB is looking for a detail-oriented and customer-focused Onboarding Admin Agent to support our sales team and ensure a smooth onboarding experience for new clients. This is a 6-month fixed term contract.

**Key Objectives**
- Contacting new clients to onboard them and complete the sales process
- Following up on outstanding information and documentation
- Assisting with client retention by ensuring a seamless onboarding experience
- Handling queries and providing excellent customer support
- Supporting the sales team with administrative tasks as needed

**Requirements**:

- Completed grade 12 or equivalent
- Minimum of 1 year experience in customer service, sales support, and administration in a similar environment
- Strong communication and problem-solving skills
- Highly organized with great attention to detail
- Ability to work in a fast-paced environment and manage multiple tasks
- Proficiency in Microsoft Office (Excel, Word, Outlook)

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