Assistant Cafe Grill Manager

**Job Purpose**:
We are looking for a guest-orientated career restaurateur who is a strong leader and charismatic host with a sense of urgency and high attention to detail, to assist with the management of our 24 hour service Restaurant, Room Service and Pool side Service on a day-to-day basis.

**Organisational Positioning**:

- **Department**:Food and Beverage
- **Reporting to**:The Café Grill Restaurant Manager
- **Location**:The Twelve Apostles Hotel Premises

**Minimum Experience and Qualification Required**:

- Diploma in Hotel or Food & Beverage Management
- Must have at least 4 years food and beverage service experience in a 4/5* Hotel Restaurant or Fine Dining Establishment; of which 2 years should be in a management or supervision role.
- Computer literate with working knowledge of Microsoft Office Outlook, Word and Excel
- Experience at operator level of a Point of Sales System - exposure to Micros advantageous
- Experience at operator level of a Stock Management System - exposure to FnBShop advantageous
- Highly presentable
- Solid English verbal and written communication skills
- Fluent with hospitality language and terminology, particularly food and beverage vocabulary
- Exposure and understanding of restaurant financials
- Experience in Service Recovery
- Able to work flexible hours, weekends and holidays

**Advantageous Experience and Qualification Desired**:

- Exposure to Micros
- Exposure to FnBShop
- WSET Level 1
- WSET Level 2

**Key Performance Objectives**:
To be a Red Carnation Hotel Ambassador by:

- Actively living our company mission and values and striving to deliver on our promise of “No Request too Large; No Detail too Small” at all times
- Owning and practicing our “Top 12” Service Standards every day in every interpersonal encounter whether with guests, colleagues or suppliers
- Ensuring that you are familiar with, adhere to, and manage other according to the Hotel’s code of conduct as set out in the Employee handbook
- Creatively seeking opportunities to surprise and delight our guests by actively listening to them and building positive relationships and emotional connections
- Working together with your manager and team to be as effective and productive as possible by accepting constructive feedback and embracing all training and development opportunities made available to you
- Being aware of the emergency evacuation, security and fire procedures of the Hotel and to be constantly vigilant of the health, safety and security aspects; and reporting any risks to the Health and Safety Chairperson and/or Security Manager
- To actively seize opportunities to minimise our carbon footprint by reducing wastage as much as possible without compromising on guest service standards
- To be happy in your work environment, to make constructive observations to improve working conditions and maintain a culture of teamwork and guest orientated service

To assist with the management of the Cafe Restaurant Team in accordance with Red Carnation Hotel Management principles by:

- ensuring constant floor presence during peak operational times; interacting with both staff and guests in a constructive manner, fostering positive relationships; and by taking personal responsibility for every guest and staff situation, seeing it through to its solution.
- Co-ordinating special requests and extraordinary tasks in accordance with SOP
- Ensure a guest satisfaction check of every guest within the outlet; dealing with any concerns and complaints in accordance with company service recovery guidelines; and by personally checking quality of both service and product on a continuous basis
- Actively proposing promotional ideas on a regular basis as well as actively driving the sales and upselling culture of the restaurant to ensure an exceptional guest experience and the financial health of the business
- Ensure that all guest enquires are responded to within the response guidelines of Red Carnation Hotels
- Ensuring that all 1:1s and appraisals are completed timeously in accordance with the Hotel Communication Planner with the aim of nurturing a positive and honest relationship with employees with the goal of achieving the highest performance of excellence out of your team and high levels of staff retention.
- Ensuring that staff are rostered according to the peaks and troughs of the business; ensuring that there is always sufficient labour available to meet our high guest service standards while keeping labour costs to a minimum; and ensuring that all staff are afforded time to take sufficient rest by scheduling off days and leave in a manner that allows for work/life balance and high levels of morale and productivity; and ensuring there is roster flexibility to adapt to unscheduled absences like sick leave and family responsibility leave; and recording all attendance correctly and timeously on Net TimeSheet
- Recommending updates to hotel policies and procedures, in order to maintain high standards and provid