Delivery Coordinator

1 week ago

Cape Town, South Africa peopleworth Full time

At peopleworth, we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group. Role Overview We are seeking a Delivery Coordinator to join our Employer Group for a three-month fixed-term contract. This role will support the delivery of high-quality learning experiences by ensuring smooth coordination across programmes and operational activities. Reporting to the Head of Delivery, this position plays a key part in maintaining exceptional learner support standards and process efficiency across delivery operations. Key Responsibilities - Coordinate learner onboarding and maintain accurate enrolment and progress records - Manage student-facing programme information, ensuring clarity and accuracy - Support delivery processes including extensions, deferrals, assisted study plans, and withdrawals - Prepare, analyse, and report on learner and performance data to support delivery operations - Support the Head of Delivery and CX Insights functions with data management and insights generation - Collaborate with Programme Coordinators, Delivery Managers, and Student Success teams to ensure consistent delivery standards - Monitor student communities and learning management systems, producing performance and engagement reports - Coordinate the delivery of key communications and course evaluation processes - Assist with administrative and operational tasks across the Product Delivery team - Contribute to the continuous improvement of systems, workflows, and reporting processes Requirements - Proven experience in administrative coordination, preferably within an education or learning delivery environment - Strong data analysis and reporting skills using spreadsheets and database tools - Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment - Excellent written and verbal communication skills with high attention to detail - Experience with project management tools, Google Workspace, CRM, and Learning Management Systems preferred - Strong interpersonal skills and ability to work effectively across diverse teams and stakeholder groups - Demonstrated experience in developing and improving administrative or operational processes Benefits Benefits - Collaborative, people-centred performance culture - Opportunities to grow in a fast-paced environment - Exposure to innovative education delivery models and operations Our Recruitment Process The peopleworth Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit. 1. Application Submission: Complete the online form and answer brief application questions. 2. Initial Screening: Your application is reviewed for role alignment; successful candidates move to the longlist. 3. Video Interview Stage: You’ll be invited to record short responses to 3–4 role-specific questions. 4. Live Interviews: Shortlisted candidates join first-round interviews (and, where applicable, second or third rounds depending on the role). 5. Final Shortlist & Verification: Reference and background checks are completed. 6. Offer & Contracting: Successful candidates receive formal offers and contract documents. 7. Pre-boarding & Onboarding: Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group. Throughout every stage, we value clear communication, respectful engagement, and timely feedback.

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