Customer Support Agent
3 weeks ago
Area of Responsibility
Processing of orders received through Orderwise, Surgicom and our Service Level Agreement of 24hours
Liaising with customers telephonically and on email
Dealing with Sales Consultants regarding queries, requests, sales orders, kits etc.
Releasing backorders, should it be requested
Sending invoices of consignment orders received to the customer and the Sales Consultant
Replace consignment stock used to customer
Action movement of stock when collection / delivery was arranged
Allocating stock for orders
Preparing pro-forma invoices
General administrative duties including regular filing
Arranging collections and deliveries by completing the required template and sending it to Logistics to arrange
Following up on collections and delivery requests
Obtaining the necessary approval for credits to be passed
Credits and re invoices to be done on the same day
Booking out kits if required
Assisting with afterhours emergency call if required
Removing consignment items invoiced from QWIX
Investigating errors on QWIX transfers done by Sales Consultants
Checking stock availability for Sales Consultants
Applying transfers on QWIX
Generating quotes for Midsouth
Invoicing Government orders and invoice according to tender pricing
Generating ROE list and submitting ROEs monthly
Removing and Invoicing items from WIP
C6 (CT warehouse) Replenishment weekly
Qualifications
Grade 12 (Matric) is a minimum requirement
A tertiary qualification would be a definite advantage
Experience required
Previous experience in Customer Support of at least 3 years is essential
Experience in a Medical Environment with consignment stock preferable
Strong administration and communication skills
Skills and Competencies
Proficiency in MS Office, specifically Excel (advanced); MS Word and Outlook is essential
Computer literacy in Syspro is an advantage
Excellent communication skills (verbal and written) especially in English
Excellent organizational skills
Good telephone skills
Accuracy is essential
Team player
Ability to work under pressure and meet deadlines
People skills
Professionalism
Energetic, focuses and committed to get the job done to the best of their ability
-
Customer Support Agent
6 months ago
Cape Town, South Africa The Red Fox Full time**The Company**:The Red Fox **Role Name**: Customer Support Agent **Location**: Cape Town **Hours of work**: Monday to Friday 9:00am - 17:00pm **Role summary** The Red Fox, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying established success and...
-
French Customer Support Agent
6 months ago
Cape Town, South Africa Language Recruiters Full timeJoin a leading gaming operator in Cape Town as a Sportsbook Call Centre Agent! Key Responsibilities as the **French Customer Support (Sportsbook)** Agent in **Cape Town**: - Offer advice to customers engaging in online sports betting. - Respond to technical and/or account-related queries raised by customers. - Conduct research using available resources,...
-
Customer Support Agent
6 months ago
Cape Town, South Africa Capago International Full timeWe currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Call center Department and are looking for an experienced **English-speaking Customer Support Agent, **who is dedicated and customer-focused individuals to join our team. **DESCRIPTION OF THE...
-
Customer Service Agent
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeURGENT: BPO Call Centre Agents needed Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a Utilities Campaign. • Must reside in Cape Town • Will be based in Town • Must have a clear criminal record and clear ITC (No Debt) • Must have Matric • Must have 6 to 12 months call...
-
Spanish Customer Support Agent
6 months ago
Cape Town, South Africa ARC Business Process Outsourcing Full timeARC is a leading BPO company dedicated to delivering exceptional customer experiences. We are currently seeking a skilled and motivated Spanish Customer Support Agent to join our team in Somerset West. If you are fluent in Spanish and passionate about providing top-notch customer service, we want to hear from you. **Job Description**: As a Spanish Customer...
-
Customer Support Agent
2 months ago
Cape Town, South Africa Capital Recruit Full timeAbout the Company: We are a leading SaaS provider based in the United States, dedicated to offering innovative and efficient software solutions to businesses globally. Our commitment to excellence and customer satisfaction is at the heart of our operations. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a...
-
Customer Support Agent
6 months ago
Cape Town, South Africa Yuppiechef Online (Pty) Ltd Full time**Who we are** Yuppiechef is South Africa's premier kitchen and homeware store. We see ourselves as helping people find more moments of joy in their homes through products that make daily life more comfortable, more innovative and more beautiful. Our vision is to build the world's BEST omnichannel shopping experience, providing top class customer support...
-
Customer Support Agent
2 weeks ago
Cape Town, South Africa SolaVieve Technologies GmbH Full timePosition Summary We are searching for inspiring and well-rounded Customer Support Agent to join our digital health platform, Holisticly®, which is designed to offer integrated, whole - person solutions. As a Customer Support Agent, you’ll be the friendly face and problem-solving expert assisting users of the Holisticly health application. Your mission is...
-
Customer Support Agent
6 months ago
Cape Town, South Africa LulaBet Full timeCompany Description We are a top-tier I-gaming and Sportsbook operator based in Cape Town. Our aim is to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting company looking for passionate people to join us. Do you thrive in...
-
Customer Support Agent
6 months ago
Cape Town, South Africa LulaBet Full time**Company Description** We are a top-tier I-gaming and Sportsbook operator based in Cape Town. Our aim is to deliver a world-class betting experience by providing professional and friendly service, delivered on a state-of-the-art platform. We are a dynamic and experienced team, in an exciting company looking for passionate people to join us. Do you thrive...
-
Technical Support Agent
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeAs a Technical Support Agent, youll be the trusted expert customers turn to for resolving technical issues on an advanced platform. Your role will be essential in ensuring smooth operations, diagnosing and troubleshooting technical challenges, and guiding users through effective solutions. Youll collaborate with both technical and product teams, keeping...
-
Customer Support Agent
6 months ago
Cape Town, South Africa Capago International Full timeWe currently operate in 10 countries, and welcome more than 250,000 visa applicants each year. As part of our development, we are looking to strengthen our Operations Department and are currently recruiting **Customer Support French Agents,** looking for new challenges within a dynamic and human focused company. **Description** As our Cape Town Contact...
-
Customer Support Agent
3 weeks ago
Cape Town, South Africa Ultra Pharmaceutical and Medical Placements Full timeWell known medical equipment supplier requires a Customer Support Agent to join their team in Cape Town.Area of ResponsibilityProcessing of orders received through Orderwise, Surgicom and our Service Level Agreement of 24hoursLiaising with customers telephonically and on emailDealing with Sales Consultants regarding queries, requests, sales orders, kits...
-
Dutch Speaking Customer Service Support Agent
6 months ago
Cape Town, South Africa Surgo HR & Training Full timeOur client is recruiting for an experienced Dutch Speaking Customer Service Support Agent to join their remote team. **The role as Customer Service Support Agent**: Maintaining a positive, empathetic and professional attitude toward customers Responding promptly to customer inquiries Communicating with customers through various channels Acknowledging and...
-
Customer Support Agent
1 month ago
Cape Town, South Africa The Moorings Full time**If you are passionate about travel and customer service, we have the perfect opportunity for you! We are seeking a Pre Departure Support Agent to join our yachting division in Cape Town.** At The Moorings and Sunsail, we plan and deliver fantastic yacht charters across the world. We have an abiding passion for sailing, taking yachting holidays to the...
-
Customer Support Agent
5 months ago
Cape Town, South Africa Clickatell Full timeWe Are Innovators & Category Creators Do you have what it takes? There are not many companies that are truly creating the future they imagined and emerging as category creators, we are not imitators and therefore looking for courageous creators! Clickatell is changing the way consumer and brands are engaging and ultimately how commerce will get done. We are...
-
Customer Support Agent
6 months ago
Cape Town, South Africa Sedna Full time**About the role**: We are looking for a Customer Support Agent to join Sedna to help deliver on our promise of world class customer support for our customers. We are building our Customer Support team in Cape Town and are looking for experienced and technical Support Agents to join us and grow with the business. We have two shifts available:9am-6pm SA and...
-
Customer Service Agents
4 weeks ago
Cape Town City Centre, South Africa Jobted ZA C2 Full timeOur client is seeking Customer Service Agents who meets the following criteria: Customer Service provides the first line of service to customers, assisting customers with the return of their rental vehicle, and with all other requests for assistance related to reservations, during or post-rental queries etc. Qualifications and Experience - Effectively...
-
Customer Care Chat Agent
3 months ago
Cape Town, South Africa Turfsport Full time**Who we are**: A leading provider of omni-channel wagering software for casino, sports, horse racing, numbers and more. **TURFSPORT** provides fully managed end-to-end solutions for online, mobile and retail operators. In order to provide even more innovation and react faster to the growing demands of the iGaming industry **TURFSPORT** has entered into a...
-
Customer Support Manager
3 weeks ago
City of Cape Town, South Africa VHRS Full timeThe Company: Sports Betting Industry Role Name: Customer Support Manager Location: Claremont, Cape Town Role specifics: Permanent position - subject to probation period Role summary Betjets, an enterprising contributor in the sports betting industry, provides targeted marketing and operational support for two unique brands. With one brand enjoying...