Service Delivery Manager I

6 days ago

Midrand, South Africa Jobted ZA C2 Full time

Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.

We are seeking a Service Delivery Manager, who will lead the charge in ensuring seamless service delivery, managing cross-functional teams, and exceeding client expectations. With a focus on operational efficiency and customer satisfaction, you’ll be at the heart of transforming challenges into opportunities for success.

What you’ll do:

- One of the primary responsibilities of a service delivery manager is to manage the delivery of services to This includes ensuring that services are delivered on time, within budget, and to the desired level of quality.
- SDM is also responsible for identifying and resolving any issues that arise during service delivery, including customer complaints, delays, or quality concerns.
- He/she also has the responsibility to manage and lead a team of service delivery staff. This includes overseeing the hiring and training of staff, as well as providing ongoing support and guidance to help them achieve their goals.
- The manager must also ensure that staff are adhering to company policies and procedures and that they are working together effectively to deliver services.
- Another critical responsibility of an SDM is to coordinate with other departments within the organization to resolve service-related issues. The SDM must work closely with IT teams, engineering teams, and other support staff to ensure that services are delivered effectively and efficiently. This involves identifying potential issues and proactively working to resolve them before they impact the quality of service provided to clients.
- SDM is also responsible for monitoring service level agreements (SLAs). SLAs define the level of service that clients expect and are entitled to receive. The SDM must ensure that these agreements are met, and if they are not, work with the relevant teams to make necessary improvements to service delivery.

Your expertise:

- A high degree of professional ethics, integrity, and interpersonal and communication
- Ensure employees move in the same strategic direction to achieve their
- Oversee and develop a team of multi-skilled individuals setting clear expectations, empowering and mentoring employees, fostering a positive work environment, ensuring continuous improvement, and aligning performance with business goals and leadership values.
- Excellent judgment, analytical skills, strong leadership, and influencing skills.
- Maintaining delivery of excellent client
- Customer service is the ability to listen to customers and solve their
- Problem-solving refers to finding effective solutions to an

Qualifications required:

- Grade 12, Matric or N3
- A+/ N+
- MCSA/ MCSE
- Soft Skills
- ITIL
- Qualifications preferred: Â Â

- Client Support

- Change Management

- Service Desk

Other information applicable to the opportunity:

- Permanent Position
- Location: MidrandÂ
- Work environment: Hybrid – Client visits and meetings that might occur
- Physical Demands: Sitting, walking, standing, driving.
- Travel: Own a vehicle and valid driver’s license to travel to work and back or a reliable transport system to be on time for work.

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

  • Service Delivery Manager I

    7 days ago

    Midrand, South Africa iOCO Full time

    JOBNUMBER **iOCO03421** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **Hybrid** **The Role**: Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a **Service Delivery Manager**, who will lead the charge in ensuring seamless service delivery, managing cross-functional teams, and exceeding...

  • Service Delivery Manager I

    7 days ago

    Midrand, South Africa IOCO Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a Service Delivery Manager , who will lead the charge in ensuring seamless service delivery, managing cross-functional teams, and exceeding client expectations. With a focus on operational efficiency and customer satisfaction, you’ll be...

  • Service Delivery Manager I

    7 days ago

    Midrand, South Africa IOCO Full time

    Yearning for More in Your Career? iOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a Service Delivery Manager, who will lead the charge in ensuring seamless service delivery, managing cross-functional teams, and exceeding client expectations. With a focus on operational efficiency and customer satisfaction, you’ll be at...

  • Service Delivery Manager

    6 months ago

    Midrand, South Africa Fourier Recruitment Full time

    Monitor, control and support service delivery by following & enforcing relevant processes throughout all service delivery engagements. Meet contractual obligations through consistent fulfilment of client specific Service Level Agreements (SLAs). Ensure timeous and accurate booking of time by all productive resources. Management of complaints and...

  • Service Delivery Manager

    6 months ago

    Midrand, South Africa Nexio Full time

    Nexio is a specialist ICT solution provider that helps clients build, support, and manage their IT infrastructures. We have operations in all 9 provinces across the country, over 200 clients and over 600 employees and as a Level 1 BBBEE we put to practice our commitment to South Africa’s transformation agenda, we are at the forefront of digital...

  • Service Delivery Manager

    1 week ago

    Midrand, South Africa University of Fort Hare Full time

    Datacentrix is looking for a Service Delivery Manager to manage the overall performance on all SLA clients. The role is based at our Midrand offices. Qualification and Experience Required: Matric ITIL certification At least 3 years experience in the Service Delivery Management role Role and Responsibilities: 1. Responsible for the overall performance on...

  • Service Delivery Manager

    2 weeks ago

    Midrand, South Africa Datacentrix Full time

    Datacentrix is looking for a Service Delivery Manager to manage the overall performance on all SLA clients. The role is based at our Midrand offices.Qualification and Experience Required:Matric ITIL certificationAt least 3 years experience in the Service Delivery Management roleRole and Responsibilities:Responsible for the overall performance on all SLA...

  • IT Service Delivery Manager

    7 months ago

    Midrand, South Africa Talent Evolution Full time

    Responsible for: - Ensure that service provided by ITSp's are relevant- Users understands the service level they can expect- Ongoing engagement with all ISP's- Management understands the performance of ISP's against service level agreements- Identify service delivery improvement **Key responsibilities**: - ITSP Management- Asset management- User management-...

  • Service Delivery Manager

    2 weeks ago

    Midrand, South Africa Jobted ZA C2 Full time

    Qualification and Experience Required: Matric ITIL certification At least 3 years experience in the Service Delivery Management role Role and Responsibilities: - Responsible for the overall performance on all SLA clients. Such a person should understand the agreed SLA and the groups responsible for delivering against the SLAs. - In all instances where an...

  • Service Desk Agent I

    5 months ago

    Midrand, South Africa iOCO Full time

    JOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...

  • Service Delivery Manager

    2 weeks ago

    Midrand, South Africa Data Centrix Full time

    Qualification and Experience Required: Matric ITIL certificationAt least 3 years experience in the Service Delivery Management roleRole and Responsibilities: Responsible for the overall performance on all SLA clients. Such a person should understand the agreed SLA and the groups responsible for delivering against the SLAs. In all instances where an incident...

  • Service Delivery Manager

    2 weeks ago

    Midrand, South Africa Data Centrix Full time

    Qualification and Experience Required:Matric ITIL certificationAt least 3 years experience in the Service Delivery Management roleRole and Responsibilities:Responsible for the overall performance on all SLA clients. Such a person should understand the agreed SLA and the groups responsible for delivering against the SLAs.In all instances where an incident...

  • IT Service Delivery Manager

    2 weeks ago

    Midrand, Gauteng, South Africa BCXP Full time

    Job DescriptionThis role is responsible for delivering high-quality IT services to clients within the fuel industry. As a key member of the BCXP team, you will be working closely with cross-functional teams to ensure seamless service delivery.

  • Manager: Service Delivery

    2 weeks ago

    Midrand, South Africa BCXP Full time

    Business unit, Department, ReportingBusiness UnitOperateDepartmentPass/Saas OctaneJob grade/levelM5 Core DescriptionTo manage and control the resources required to deliver the contracted services to internal clients, by being fully aware of the status of all services provided to the client. Initiate interaction with the client for scheduled reporting,...

  • Executive:project & Service Delivery

    5 months ago

    Midrand, South Africa Liquid Tech (Pty) Ltd. Full time

    **Role Purpose** Accountable for National Network Operations inclusive of service delivery and staff compliment of specific sub-departments within the Technology department, including, but not limited to all the associated technologies, to provide a service that seamlessly integrates to the entire business unit and the overall Network. The Role facilitates...

  • Service Delivery Coordinator

    2 weeks ago

    Midrand, Gauteng, South Africa IOCO Full time

    Role OverviewiOCO Infrastructure Services invites applications for a Service Delivery Coordinator to provide comprehensive administrative support to the Business Process Manager. The successful candidate will be responsible for coordinating activities within the Service Management Office (SMO), managing documentation, supporting service delivery processes,...

  • Service Delivery

    5 months ago

    Midrand, South Africa AdaptIT Full time

    **Listing reference**: adapt_000129**Listing status**: Online- **Position summary** **Industry**:IT & Internet - **Job category**:IT and Telecommunications**Location**:Midrand - **Contract**:Permanent**EE position**:No**About our company** - A provider of leading specialised software and digitally-led business solutions that assist clients across targeted...

  • Service Delivery Specialist

    3 weeks ago

    Midrand, Gauteng, South Africa TRADE UP-FRONT 188 Full time

    We are looking for a Service Delivery Specialist to fill a 6-7 month contract position at our Midrand branch. The candidate will be responsible for managing the service department for a period of 4 months while the current Service Controller is on maternity leave.

  • Chief Delivery Excellence Officer

    7 days ago

    Midrand, Gauteng, South Africa IOCO Full time

    We are seeking a Chief Delivery Excellence Officer, who will lead the charge in ensuring seamless service delivery, managing cross-functional teams, and exceeding client expectations.This is an exciting opportunity for someone to transform challenges into opportunities for success. With a focus on operational efficiency and customer satisfaction, you'll be...

  • Project Manager

    6 months ago

    Midrand, South Africa Watershed Consulting Full time

    **Job Description**: **Job advert: Project Manager - 1 Year Contract** **Midrand** **Role reports to Executive Manager: Operations** - **Experience in delivery IT / digital or service delivery projects**: - Thrive in a smaller, dynamic organisation - Willing to build the company's project management capacity - Proven experience in managing teams - Strong...