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Franchise Manager

1 month ago

Johannesburg, South Africa Jobted ZA C2 Full time

Franchise Manager

- Franchise Portal

- Maintaining the correct information on the portal.

- Ensuring users are updated and loaded with the correct details.

- Loading communications where necessary (open areas, value adds, supplier comms)

- Franchise Agreements and SLAs
- Collected, vetted, and completed renewals and new franchise agreements.
- Ensuring Service Provider SLAs are in order and received.
- New Franchise Applications
- Processing new, existing (branches) and relocation applications for stores.
- Ensuring applications completed correctly with necessary documentation.
- Communicating with the Accounts division and relevant KAMs/PIA branch regarding the application.
- Possible/Open Areas
- Maintaining the list of open areas with the National Franchise Manager and communicating this bi-weekly to the franchise base.
- New, Relocating and De-franchised Stores
- Following the process for setting up new and relocating stores, on occasion vetting the artists impressions and brand details with the National Franchise Manager.
- Following the process for disenfranchised stores ensuring the correct cancellation process
- KAMs and Franchise
- Maintaining Communications between KAMs and franchise office and relaying the correct information and keeping the relationship ongoing working together on franchise related queries for the franchise base.
- Communications
- Letters to franchisees on brand related issues as per National Franchise Manager.
- Relaying brand related and franchise information on Owners WhatsApp group (policies, upcoming events).
- Maintaining communication with Ad hoc related vendors together with National Franchise Manager (fernridge/galaxy; Mystery Shopper).
- Brochures, Marketing and Events
- Processing the memos for supplier billing related to participation in brochures and getting approval from National Franchise Manager.
- Processing and logging any franchise related marketing claims and advertising.
- Liasing with suppliers and interdivisional departments on national campaigns and running with the campaign and related elements.
- Assisting National Franchise Manager with events and meetings for the brand.
- Franchise Policies and Procedures
- Maintaining franchise policies with and as per the National Franchise Manager.