Claims Service Consultant

1 month ago

Cape Town, South Africa Sanlam Full time

CAREER OPPORTUNITY
Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town.
JOB DESCRIPTION
The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This will include communication with the client, intermediary and service provider as well as process of payments on claims as per Assessors' recommendations and instructions.
KEY RESPONSIBILITIES
 Manage workload and instructions from system through any communication and or documents.
 Required to check completeness and correctness of documents.
 Responsible for all actions to get claim assessment ready.
 Contact client or intermediary telephonically for any identified outstanding information.
 Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
 Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
 Process payments and orders as per Assessor recommendation and instruction.
 Compiling of all rejection letters and distribution thereof to relevant stakeholders.
QUALIFICATIONS AND EXPERIENCE
 Matric/ Grade 12
 Minimum 3 years' relevant work experience in short term insurance motor claims settlement
 Sound understanding of policy wordings
 Motor claims handling experience
 Commercial and Personal Lines claims experience
 Fully computer literate (MS Office)
SKILLS
 Ability to verify and interpret policy and appraisal detail
 Good communication skills
 Ability to handle conflict and negotiate
 Negotiation skills
 Excellent verbal and written communication
 Accuracy and attention to detail
 Ability to work well under pressure
COMPETENCIES
 Analytical Thinking
 Information Seeking
 Directiveness
 Flexibility
 Initiative
 Customer Service Consultant
ABOUT THE COMPANY
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia.
Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees.
At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.

  • Claims Service Consultant

    2 months ago

    Cape Town, South Africa Sanlam Full time

    CAREER OPPORTUNITY- Santam‘s Direct Claims department has positions available for Motor Claims Service Consultant based in Bellville, Cape Town.The purpose of this position is to get the allocated Motor Claims ready for an assessor to be appointed, to handle all such claim enquiries and be responsible for the allocated claim until payment is complete. This...

  • Claims Service Consultant

    2 months ago

    Cape Town, South Africa Sanlam Full time

    **What will you do?** **Echelon** a division of **Santam** has an opening for a **Claims Service Consultant **, who will be based in **Sunclare Building, 21 Dreyer Street, Claremont, Cape Town.** **What will you do?** - Register claims and make decisions regarding merit - Manage claims in terms of SLA’s - Appoint assessors if necessary - Negotiate...

  • Claims Service Consultant

    1 month ago

    Cape Town, South Africa Sanlam Full time

    What will you do? Echelon a division of Santam has an opening for a Claims Service Consultant , who will be based in Sunclare Building, 21 Dreyer Street, Claremont, Cape Town. What will you do? - Register claims and make decisions regarding merit - Manage claims in terms of SLA’s - Appoint assessors if necessary - Negotiate settlements - Daily estimate...

  • Claims Consultant

    5 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Consultant with minimum 3 years’ Commercial and Personal Lines Claims experience in the Short Term Insurance Industry, required to start asap. - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years relevant personal lines and commercial claims experience essential - Experience within a Brokerage with a binder...

  • Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Commercial Claims Consultant with minimum 3 years’ Commercial Claims experience in the Short Term Insurance Claims environment, specifically with a Broker with a binder facility, required to start asap. - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years relevant commercial claims experience essential - Experience...

  • Claims Consultant for Insure Connect Services

    3 weeks ago

    Cape Town, Western Cape, South Africa Insure Connect Services Full time

    Claims Consultant Role OverviewWe are seeking a highly skilled Claims Consultant to join our team at Insure Connect Services. As a Claims Consultant, you will be responsible for providing top-tier claims support and administration to our stakeholders. Your role will be essential in ensuring that brokers meet business objectives by maintaining high standards...

  • Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Claims Consultant with minimum 3 years’ Commercial and Personal Lines Claims experience in an Insurer environment, required to start asap with a company based in Cape Town City Bowl. Minimum requirements: - Matric essential - RE5 essential - FAIS qualifications/credits essential - Minimum 3 years’ Commercial and Personal Lines claims experience,...

  • Claims Service Consultant

    1 month ago

    Cape Town, South Africa Santam Insurance Full time

    Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our...

  • Legal Claims Consultant

    7 months ago

    Cape Town, South Africa Intelligent Debt Management Full time

    **Legal claims consultant - Cape Town CBD** Good communication skills are very important for this role, and the ability to make legal matters understandable - both in writing and verbally - to IDM Protect’s legal expenses insurance customers is vital. Working in the short-term personal lines legal expenses insurance team will require customer focus,...

  • Senior Claims Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: Senior Claims ConsultantWe are seeking a highly skilled Senior Claims Consultant to join our team at Status Staffing. As a Senior Claims Consultant, you will be responsible for managing and resolving complex insurance claims, ensuring timely and accurate communication with clients and stakeholders, and contributing to the growth and success of our...

  • Claims Consultant

    6 months ago

    Cape Town, South Africa RGA Full time

    **Position Overview** The Claims Consultant assesses and manages claims effectively and efficiently, within the required SLA, ensuring optimal profitability of the business. **Responsibilities** - Claims assessment and management of Individual Life claims across all benefit types, for the South African operation, as well as other benefits relevant to the...

  • Commercial Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Commercial Claims Consultant with minimum 3 years’ Commercial Claims experience in the Short Term Insurance Claims environment, specifically with a Broker with a binder facility, required to start asap. **Minimum requirements**: - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years relevant commercial claims...

  • Claims Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: IBA Claims ConsultantWe are seeking a highly skilled IBA Claims Consultant to join our team at Status Staffing. As a key member of our insurance team, you will be responsible for managing claims and ensuring that our clients receive the best possible service.Key Responsibilities:Minimize claims and claims expensesCommunicate effectively with...

  • Senior Claims Consultant

    5 months ago

    Cape Town, South Africa Status Staffing Full time

    **Western Cape**, Cape Town** **(Market related)** Our client based in Cape Town is looking for a Senior Claims Consultant that has their RE5 and is FAIS compliant with 3 years commercial claims experience. EMPLOYMENT TYPE : Permanent SECTOR : Insurance BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate **REQUIREMENTS**: - 3 years...

  • Iba Claims Consultant

    6 months ago

    Cape Town, South Africa Status Staffing Full time

    **Western Cape**, Cape Town** **(Market related)** Our client based in Cape Town, CBD is looking for an IBA Claims Consultant with 3 years Personal and Commercial Lines claims experience. EMPLOYMENT TYPE : Permanent SECTOR : Insurance BASIC SALARY : Market Related START DATE : A.S.A.P / Immediate **REQUIREMENTS**: - Matric or Equivalent - RE5 - NON...

  • Claims Service Consultant

    6 months ago

    Cape Town, South Africa Sanlam Full time

    **Who are we?** Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Claims Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Insure Connect Services Full time

    Claims Consultant - Insurance ExpertAt Insure Connect Services, we're seeking a highly skilled Claims Consultant to join our team. As a key member of our insurance team, you'll be responsible for providing top-notch claims support and administration to our stakeholders.Key Responsibilities:Strategically minimize claims and associated expenses.Deliver...

  • Senior Claims Consultant

    1 month ago

    Cape Town, Western Cape, South Africa Status Staffing Full time

    Job Title: Senior Claims ConsultantA professional with a strong background in claims administration is required to join our team at Status Staffing. The ideal candidate will have a proven track record of minimizing claims and claims expenses, as well as ensuring accurate and timely communication with stakeholders.Key Responsibilities:Minimize claims and...

  • Senior Commercial Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Senior Commercial Claims Consultant with minimum 3 years’ Commercial Claims experience in a Brokerage, required for a national Insurance Broker based in either Cape Town CBD or Bedfordview. - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years’ full function commercial claims experience essential - Experience...

  • Senior Commercial Claims Consultant

    6 months ago

    Cape Town, South Africa Yazoo Recruitment Specialists Full time

    Senior Commercial Claims Consultant with minimum 3 years’ Commercial Claims experience in a Brokerage, required for a national Insurance Broker based in either Cape Town CBD or Bedfordview. **Minimum requirements**: - Grade 12 - RE Certificate essential - Relevant FAIS accreditation required - Minimum 3 years’ full function commercial claims experience...