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Retentions Sales –Telecoms-Nightshift D10

2 months ago

Cape Town, South Africa TeleperformanceRSA Full time

Retentions / Lead generator Sales –Telecoms-Nightshift
Are you passionate about delivering a brilliant customer experience?
Do you have previous sales/retentions/regulated or scripted experience?
We have an exciting new opportunity with LOTS of potential for career progression…
If so, this could be the role for you
We have a FANTASTIC opportunity for people who have a true passion for identifying sales opportunities to maintain and build our Clients customer base, whilst delivering an exceptional customer experience. Join us and help us launch a brand new campaign to Teleperformance South Africa
The successful candidate will have a proven track record within a similar retentions/sales/regulated/scripted/scripted environment, strong communication, questioning and negotiating skills with the ability to identify customer needs quickly to grasp every opportunity to retain customers, and/or close new business opportunities.
Our customers want to talk to people with personality. People who’ll take information, ask the right questions and offer the solutions that leave them smiling. That’s why we’ll encourage you to be yourself in our fast-moving, fast-growing business.
You will work together with brilliant people who really love having great conversations with our client’s customers. Our clients & customers trust us to serve them well so we will be relying on you to do just that. You will have the ability to build and maintain relationships by flexing your style to suit our client’s customers and you will do that in an efficient professional way that meets their individual needs whilst ensuring they are guided to their desired outcome.
You will make their experience memorable and you will be completely connected as every conversation is different and we need your sparkle to always be present so that our client’s customers walk away from their conversation saying ‘they were awesome’.
Your natural behaviour will show to us that you work well in a team environment, you’re confident; and you want to continuously improve, learn and be your very best every day. You play an important role so if you’re not 100% reliable this will not be the job for you; simply put, our clients and customers rely on you to be here and be brilliant every time all the time being #alloverit
Who are we?
Teleperformance is the Worldwide leader in multichannel customer experience management.
We work on behalf of prominent brands throughout the globe to deliver great customer service and solutions on their behalf. We’ve been doing this since 1978, and every year we interact with more than 35% of the world population. Our philosophy is transforming passion into Excellence
Key responsibilities:

- Responding to inbound customers and colleagues escalated sales queries to identify, qualify and close new business and renewal opportunities.
- Understanding customers’ reasons for exploring cancellation, addressing these positively, identifying opportunities, and looking at various options available with the ultimate aim of retaining their business.
- Selling a range of products and closing up-selling and cross-selling opportunities within set procedures in order to achieve sales, retention and productivity targets.
- Striving for First Call Resolution, on every customer contact.
- Working closely with service colleagues to raise service standards through escalating issues and opportunities to the most appropriate person, developing joint solutions and sharing best practice.
- Undertaking other customer administration and product processing activities as necessary to maximise operational effectiveness and deal with peaks in demand.
- Proactively developing your customer service skills and knowledge, applying best practice techniques and tools and demonstrating our client's People Expectations to maximise your performance and exploit our investment in your training and development.
- Complying with all our clients required standards of sales/service excellence and best practice, operating effectiveness and legal and regulatory requirements.
- The perfect candidate will have/be…
- Minimum of 1 years’ experience working within a similar sales driven environment.
- Have an enthusiastic, upbeat and proactive attitude and enjoy working towards targets.
- Strong negotiation skills.
- Experience working within the Financial Services Industry or similar Regulated Industry (highly advantageous).
- Have an excellent command of the English language.
- Curious, Team Spirited and Big Hearted.
- A positive mindset with a passion for continuous improvement.
- Have the ability to effectively question customer to find the root cause of their query and translate this into real actions to maintain a happy customer.
- An exceptionally driven and motivated individual with the passion for succeeding in a fast paced environment.
- Have the ability to build rapport with customers giving a human touch to the conversation.
- Maintain campaign performance, quality, regulatory and compliance standards.

What we offer you…

- Performance related bonus scheme.
- A fabulous newly refurbished office with a fun and friendly atmosphere.
- Free Primary Health Care after 6 months.
- Free Provident Fund with equal employer contribution after 6 months.
- Genuine career development opportunities.
- Free door to door transport for evening shifts.
- Gym discounts.
- Excellent ‘Recommend-a-Friend’ scheme.
- Comprehensive training with on-the-job support.
- Full-time permanent contract @ 173 hours per month

Job Type: Full-time
Application Deadline: 2024/07/22