Client Services Agent
3 weeks ago
Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you
Job Description
We are looking for a vibrant, tenacious, determined individual as of 01.12.2024 into the Client Services Agent Role.
Minimum Qualification Required
• Grade 12/Standard 10/NQF 4
• Relevant RE5 qualification advantageous
Minimum Experience
• Minimum 12 months Call Centre and administrative experience
• Minimum 12 months in the STI environment and client services experience
Deliverables include, but will not be limited to
• Compliance with the Quality Assurance requirements
• Meet the monthly target on productivity measures.
• Upselling and meet the required Net Premium target.
• Excellent collaboration with other subdepartments to promote client retention.
• Good knowledge of the Miway Products
• Great performance track record on your measures
• Great customer experience and customer journey
• Efficient in handling chat and calls hybrid system
• Meet the Monthly VAPS and Irefer targets.
Competencies Required
• Excellent Verbal and communication skills
• Quality orientated and organized.
• Self-disciplined and Self-motivated
• Analytical and desire to excel.
• Active listening skills
• Problem-solving skills and solution-oriented
• Excellent administrative skills
• Good communication skills (verbal &written)
• Able to work flexible hours.
• Customer focused.
• Results and Target driven.
• Teamwork and Professionalism
• Flexibility
• Ability to multi-task and cope with pressure
• Excellent attendance record
• Computer literacy
Knowledge and Skills
Customer Service
Team Support
Administration
Quality, compliance and accreditation
Personal Attributes
Communicates effectively - Contributing dependently
Decision quality - Contributing dependently
Action orientated - Contributing dependently
Optimises work processes - Contributing dependently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Core Competencies
Cultivates innovation - Contributing dependently
Customer focus - Contributing dependently
Collaborates - Contributing dependently
Being resilient - Contributing dependently
Drives results - Contributing dependently
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 11 November 2024.
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
-
Client Services Agent
3 weeks ago
Midrand, South Africa Sanlam Full time**Who are we?** - Job Description- We are looking for a vibrant, tenacious, determined individual as of 01.12.2024 into the Client Services Agent Role.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Relevant RE5 qualification advantageous - Minimum Experience- Minimum 12 months Call Centre and administrative experience - Minimum 12 months in...
-
Client Services Business Agent
3 weeks ago
Midrand, South Africa Sanlam Full timeWho are we? MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. We are positive that with the...
-
Client Services Business Agent
3 weeks ago
Midrand, South Africa Sanlam Full time**Who are we?** - Job Description- We are looking for a vibrant, tenacious, and determined individual for the Business Agent role.- Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - RE5 - Fais Credits - Minimum Experience- Minimum of 3 years of Call Centre experience with at least 2 years in personal lines - Minimum of 2 years’ experience in...
-
Customer Service Agent
5 months ago
Midrand, South Africa Fidelity Services Group Full time**Vacancy: Customer Service Agent - 6 Month Contract** **Region: Midrand** Reporting to: Contact Centre Manager - Inland **Job Description MAIN PURPOSE OF JOB**: - To provide superior service to internal and external customers via all contact channels and all media. - Ensure the Service Level KPI’s is achieved at all times. QUALIFICATION &...
-
Outbound Customer Service Retention Agent Level 2
6 months ago
Midrand, South Africa Fidelity Services Group Full time**Customer Contact Centre) Fidelity ADT - Outbound Customer Service Retention Agent Level 2** Reporting to: Customer Service Retention Supervisor Overall Purpose of the Job: Support and provide superior service to internal and external customers cancel. **Minimum Qualifications and Experience**: - Matric - A minimum of 2 years customer service...
-
Level 1 Customer Service/retention Agent
6 months ago
Midrand, South Africa Fidelity Services Group Full time**MAIN PURPOSE OF JOB**: To provide superior service to internal and external customers via all contact channels and all media. Ensure the Service Level KPI’s is achieved at all times. **QUALIFICATION & EXPERIENCE**: - Matric or relevant qualification - Customer Service experience in a Call Centre environment would be advantageous - Computer literacy...
-
Client Service Agent
6 months ago
Midrand, South Africa Sanlam Full time**Who are we?** - Minimum Qualification Required- Grade 12/Standard 10/NQF 4 - Minimum Experience- Minimum 12 months Call Centre and administrative experience - Minimum 12 months in the STI environment and client services experience - Deliverables include, but will not be limited to- Quality orientated and organized - Self-disciplined and Self-motivated -...
-
Broker Client Services Agent
5 months ago
Midrand, South Africa Sanlam Full time**Who are we?** - Minimum Qualification Required- NQF4/150 FAIS Credits/Matric/Standard 10 - RE 5 - Minimum Experience- Minimum 3 years Insurance administrative experience - Exposure to the broker or dealer servicing environment - Minimum 3 years Personal Lines Underwriting experience - Deliverables include, but will not be limited to- Assist with amendments...
-
Client Services Team Leader
5 months ago
Midrand, South Africa PSG Financial Services Full timeAt PSG Wealth, we are committed to delivering exceptional client experiences and providing tailored financial solutions. As a Client Services Team Lead, you will play a pivotal role in ensuring our clients receive top-notch service and support. You will lead a team dedicated to building strong client relationships, resolving inquiries efficiently, and...
-
Service Desk Agent
1 week ago
Midrand, South Africa iOCO Full timeJOBNUMBER **iOCO03418** - CONTRACT TYPE **Permanent** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services Invites You to Explore Possibilities. We are seeking a proactive and customer-focused **Service Desk Agent** to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support,...
-
IT Service Desk Agent
4 weeks ago
Midrand, South Africa Nexio Full time**ROLE PURPOSE** With a commitment to delivering high-quality customer service, the IT Service Desk Agent addresses incoming requests, logs detailed information in the Call Logging system, and uses their expertise to resolve issues promptly. **ROLE REQUIREMENT** - Manage end to end all calls logged and providing updates to keep customers informed. -...
-
On-line Customer Services Agent
5 months ago
Midrand, South Africa Placements 4 all Full timeOn-Line Customer services Agent, R15K Neg, Midrand 5 yrs. call centre exp in a warehouse environment, Queries, Credits and claims, one-stop-shop, reports Pay: R15 000,00 - R18 000,00 per month **Experience**: - Customer service: 2 years (preferred)
-
Service Desk Agent
1 week ago
Midrand, South Africa IOCO Full timeiOCO Infrastructure Services Invites You to Explore Possibilities.We are seeking a proactive and customer-focused Service Desk Agent to join our dynamic IT support team. In this role, you will serve as the first point of contact for technical support, assisting users in resolving hardware, software, and network-related issues. Your ability to troubleshoot,...
-
Service Desk Agent I
5 months ago
Midrand, South Africa iOCO Full timeJOBNUMBER **iOCO02899** - CONTRACT TYPE **Permanent** - STATE/PROVINCE **Gauteng** - CONTRACT TYPE: **OnSite** **The Role**: iOCO Infrastructure Services: Where Challengers and Innovators Thrive. We are currently hiring for the position of **Service Desk Agent I** to join our IT support team. As a Service Desk Agent I, you will be the first point of...
-
Field Agent Coordinator
5 months ago
Midrand, South Africa Shared Mobility Africa Full timeMobifyTracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Field Agent Coordinator to join our rapidly growing team. As a Field Agent Coordinator, you will have the chance to support the coordination of field agents, assist in service schedules, and contribute to the efficient delivery of technical support...
-
Customer Service Agent
6 months ago
Midrand, South Africa Fidelity Services Group Full time***Duties & Responsibilities**: - Selling multiple SecureFire products and service to potential sales leads received from various platforms - Making large amounts of outbound calls in a timely manner - Handling and overcoming client objections, focussing on Opening, Closing, Telephone Etiquette, e.g. buying signals - Identifying customers’ needs through...
-
Client Service Officer
2 months ago
Midrand, South Africa SACAA Full time**OVERALL PURPOSE OF THE JOB** - To assist in the establishment and implementation of the client/customer service system, and implementation of the SACAA Customer process map **Front Line** - Provide customer services as per the policies and procedures of the Client Relationship Management section. - Track all customer queries in the approved CRM system...
-
Technical Dispatch Agent Level 2
6 months ago
Midrand, South Africa Fidelity Services Group Full time**JOB DESCRIPTION - TECHNICAL DISPATCH AGENT LEVEL 2** DEPARTMENT: CCC Customer Contact Centre REPORTS TO: Technical Supervisor BASED IN: Midrand JHB QUALIFICATION & EXPERIENCE: - Grade 12 - Customer Service oriented and experience - Coordinating Schedules & Appointments - Call Centre experience beneficial - Continuous Improvement experience...
-
IT Field Technician Agent
5 months ago
Midrand, South Africa Shared Mobility Africa Full timeWe are leading provide of technology services in the public transport industry and our software is tailored to meet the specific needs of managing a successful transport business. We are seeking an enthusiastic and detail-oriented IT Field Technician Agent to join our team. As an IT Field Technician Agent, you will play a crucial role in providing on-site...
-
Incident Coordinator/Service Desk Agent
6 months ago
Midrand, South Africa Datacentrix Full timeResponsibilities : Understand ordering and tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping procedures and systems A key responsibility of this role is ensuring that an ongoing contribution toward positive customer satisfaction is achieved. A Service Desk Agent is responsible for the...