Junior Call Centre Representative
4 weeks ago
Contact and nurture a set number of consumers on behalf of our clients to achieve agreed project objectives. This involves making outbound calls and sending emails in accordance with our nurturing process, while accurately updating lead data on our CRM. Additionally, be available to handle inbound calls directed at our call centre.
Key ResponsibilitiesLeads NurturingNurture all leads, new and existing, in accordance with our Leads Nurturing Method (a training manual). Maintain a high level of professionalism and keep conversations on point and in line with the provided talking agenda.
Call Volumes and QualityMaintain agreed outbound call volumes and be available to receive inbound calls. Ensure a conversation ratio of at least 5% of leads processed.
Requirements and Skills- Attention to detail
- Diligence
- Ability to perform repetitive tasks
- World-class telephone etiquette and above-average pronunciation of the English language
- Matric
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