Telesales Expert for Business Growth

2 weeks ago

Randburg, Gauteng, South Africa The Individual Touch Full time

The Individual Touch is seeking an experienced Telesales Expert to join our team in RANDBURG or SURROUNDS. This exciting opportunity allows you to utilize your skills in telesales and appointment setting to drive business growth and contribute to the success of our organization.

Job Summary

We are looking for a highly motivated and results-driven Telesales Expert who can effectively promote our services, generate quality appointments, and build strong relationships with clients. If you have a passion for sales, excellent communication skills, and a proven track record of success in telesales or call center environments, we encourage you to apply.

About the Role

As a Telesales Expert, you will be responsible for:

  • Promoting and explaining our services to prospective clients, identifying their needs, and addressing any questions or concerns they may have.
  • Obtaining fixed, quality, industry-related appointments for our Account Executives, meeting the targets set by the Sales Director.
  • Attending weekly sales meetings at the designated time and venue, as well as other meetings as required, to stay informed and aligned with the team's goals.
  • Completing daily activity reports to be submitted to the Head of Department, providing valuable insights into your performance and progress.
  • Capturing appointments on our sales tracking system as they are confirmed and updating the whiteboard immediately to ensure seamless handovers between team members.
Key Performance Areas & Responsibilities

In addition to the above responsibilities, you will also be expected to:

  • Evaluate each appointment to ensure it is a viable business prospect, aligning with our company's objectives.
  • Maintain accurate contact details for clients, including addresses, telephone numbers, and other relevant information.
  • Ensure that appointments are allocated geographically and equally between Account Executives, promoting fair distribution of leads.
  • Follow up on all leads handed over by Account Executives, conducting thorough canvassing to maximize conversion rates.
  • Adhere to any additional reasonable activities requested by the Sales Director and Head of Department, demonstrating flexibility and adaptability in a fast-paced environment.
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years' experience in a telesales or call center environment, with a proven track record of success.
  • Residency in RANDBURG or SURROUNDS.
  • Fully computer literate, with proficiency in software applications relevant to the role.
Desired Skills

We are looking for individuals with:

  • Excellent telesales skills, with the ability to communicate effectively and persuasively.
  • Strong negotiation and conflict resolution skills, ensuring successful outcomes in challenging situations.
  • Experience with cold calling, lead generation, and appointment setting techniques.
  • Knowledge of call center software and systems, with the ability to quickly adapt to new technologies.
  • Desirable: 2-5 years' experience in a similar role, with a proven history of achieving sales targets and exceeding expectations.
Compensation Package

We offer a competitive compensation package, including:

  • An estimated salary range of R150,000 - R200,000 per annum, based on experience and performance.

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