Technical IT Support Specialist ICT Department

22 hours ago


Port Elizabeth, Eastern Cape, South Africa HR Genie Full time
About the Role

HR Genie is seeking a skilled Technical IT Support Specialist to join our ICT Department. In this role, you will be responsible for providing and maintaining ICT-based solutions to meet users' hardware, software, and network requirements.

You will coordinate ICT support and service delivery on a designated campus, working closely with a team of ICT technical staff, including laboratory technicians and ICT technical staff. Your duties will include rendering PC software, hardware, and network support, arranging warranty/repairs with vendors, and providing advisory services to staff and students.

Key Responsibilities
  • Coordinate the work of a team of ICT technical staff, ensuring effective communication and collaboration.
  • Provide PC software, hardware, and network support to users, resolving technical issues efficiently.
  • Support student computer laboratories, ensuring they are fully functional and up-to-date.
  • Arrange warranty/repairs with vendors, minimizing downtime and optimizing system performance.
  • Offer advisory services to staff and students, helping them navigate complex IT systems.
  • Participate in planning and implementing transversal ICT solutions, aligning with organizational goals.
Requirements
  • M+3 (in Information Technology or Computer Science) required.
  • 3-5 years of experience in a similar environment, preferably in an academic setting.

We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. If you are a motivated and detail-oriented professional with excellent technical skills, we encourage you to apply.


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