Technical IT Support Specialist ICT Department
22 hours ago
HR Genie is seeking a skilled Technical IT Support Specialist to join our ICT Department. In this role, you will be responsible for providing and maintaining ICT-based solutions to meet users' hardware, software, and network requirements.
You will coordinate ICT support and service delivery on a designated campus, working closely with a team of ICT technical staff, including laboratory technicians and ICT technical staff. Your duties will include rendering PC software, hardware, and network support, arranging warranty/repairs with vendors, and providing advisory services to staff and students.
Key Responsibilities- Coordinate the work of a team of ICT technical staff, ensuring effective communication and collaboration.
- Provide PC software, hardware, and network support to users, resolving technical issues efficiently.
- Support student computer laboratories, ensuring they are fully functional and up-to-date.
- Arrange warranty/repairs with vendors, minimizing downtime and optimizing system performance.
- Offer advisory services to staff and students, helping them navigate complex IT systems.
- Participate in planning and implementing transversal ICT solutions, aligning with organizational goals.
- M+3 (in Information Technology or Computer Science) required.
- 3-5 years of experience in a similar environment, preferably in an academic setting.
We offer a competitive salary range of $60,000 - $80,000 per annum, commensurate with experience. If you are a motivated and detail-oriented professional with excellent technical skills, we encourage you to apply.
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