German Language Customer Service Specialist

1 week ago


Province of North West, South Africa Black Pen Recruitment Full time
Job Summary

We are seeking a highly motivated German Language Customer Service Specialist to join our team in South Africa. This is a 9-month contract position that offers a competitive salary and the opportunity to work with a leading e-commerce company.

About the Role

The successful candidate will be responsible for providing exceptional customer service to clients through various communication channels, including phone, chat, and email. You will also use specialized tools to navigate and review solutions in real-time, facilitate the flow of information, and communicate effectively with customers.

Key Responsibilities
  • Provide high-quality customer service to clients through phone, chat, and email.
  • Use specialized tools to navigate and review solutions in real-time.
  • Facilitate the flow of information and communicate effectively with customers.
  • Support customers, drivers, shippers, and Delivery Service Partners.
Requirements
  • Minimum age: 18 years old.
  • Right to work in South Africa.
  • NQF Level 4 qualification or higher.
  • Strong German communication skills (written and oral).
  • Proficient computer skills.
  • Availability to work varying shifts from Monday to Sunday.
  • Willingness to work rotating shifts.
  • Quiet, distraction-free workspace.
  • Minimum 20Mbps internet speed.
  • 1+ years experience in inbound Customer Service or high-end retail Customer Service.
  • Hard-working, articulate, and detail-oriented.
  • Friendly and customer-focused.
  • Ability to learn quickly and embrace change.
  • Comfortable multi-tasking in a high-energy environment.
About Black Pen Recruitment

Black Pen Recruitment is a reputable recruitment agency based in South Africa. We specialize in placing top talent in various industries, including e-commerce.

Salary Information

The estimated annual salary for this position is R 245,200, which translates to approximately R 117.35 per hour.



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