Senior Technical Support Manager
1 month ago
Telebest is seeking a highly skilled and experienced First Line Team Leader to join our team. As a First Line Team Leader, you will be responsible for driving SLA achievement and cultivating a culture of excellence within the team.
Key Responsibilities:- Manage First Line Support agents along SLA and OLA timelines to ensure seamless service delivery.
- Assist with the recruitment process by providing input on appointing the correct calibre of staff.
- Analyse reported faults and complete detailed diagnostics to resolve problems telephonically or via remote support applications.
- Support users with general software and applications, troubleshoot hardware and software issues, and maintain all hardware on workstations.
- Configure, set up, and implement software on all PCs and workstations, install, maintain, and monitor virus software, and apply prescribed standards consistently when installing software.
- Administer user profiles and access rights, uphold licence registers, asset registers, back-up registers, and files pertaining to user profiles.
- Provide an escalation point for critical support issues and ensure that all tasks are completed efficiently and effectively.
- 7 years proven experience in service delivery management, with 2 years in creating and implementing Service Operating Processes for technical teams.
- 3 years Desktop Support experience.
- Advanced Microsoft Office knowledge.
- Previous experience in ISO 2000 Standard, COBIT 5, customer management tools, call centre experience, Service Desk Application, and the latest Microsoft MCSE qualification.
- ITIL V3 Foundation certified and must be able to use all Microsoft Office applications.
- Relevant BTech degree and management development training certificate and people management & coaching certification are advantageous.
Telebest offers a competitive salary, comprehensive benefits package, and opportunities for career growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
-
Senior Technical Support Manager
1 month ago
Johannesburg, Gauteng, South Africa Moladira Skills Full timeLead Technical Support TeamMoladira Skills is seeking a highly skilled and experienced Technical Support Team Lead to lead our team of second-line technical support agents. The successful candidate will be responsible for driving customer satisfaction and retention by implementing innovative support strategies, managing team productivity, and maintaining...
-
Senior Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Netsurit Full timeJob OverviewAs a Senior Technical Support Specialist at Netsurit, you will be responsible for providing exceptional technical support to our clients. This includes managing VIP support, ensuring procedures are followed, and managing the network and IT infrastructure.Key ResponsibilitiesSupport end-users and assist with escalations.Manage the network and IT...
-
Senior Technical Support Engineer
1 month ago
Johannesburg, Gauteng, South Africa Netsurit Full timeAs a Senior Technical Support Engineer at Netsurit, you will be responsible for providing exceptional technical support to our clients. Your expertise in managing networks and IT infrastructure will be crucial in ensuring the smooth operation of our systems.Key responsibilities include:Managing VIP support and ensuring procedures are followedImplementing ISO...
-
Technical Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa SYSPRO Full timeJob SummaryThe Technical Support Specialist will provide exceptional assistance to customers and partners, addressing product-related queries and delivering high-quality support.Key ResponsibilitiesProvide technical support to customers and partners via various communication channels.Develop and maintain accurate knowledge of SYSPRO products and...
-
Technical IT Support Specialist
1 week ago
Johannesburg, Gauteng, South Africa Professional Resources Partners Pty Ltd Full timeJob OverviewWe are seeking an experienced Technical IT Support Specialist to join our team at Professional Resources Partners Pty Ltd. As a key member of our support team, you will provide high-quality technical assistance to our clients, ensuring their systems and networks are running smoothly and efficiently.About the RoleThis is a full-time position that...
-
Senior Technical Support Engineer
4 weeks ago
Johannesburg, Gauteng, South Africa Netsurit Full timeJob OverviewWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Netsurit. As a key member of our Internal IT team, you will be responsible for managing the network and IT infrastructure, ensuring seamless operations and excellent service delivery to our clients.Manage and mentor IT consultants to ensure efficient support and...
-
Technical Sales and Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa SavageOne Pty Ltd Full timeAbout This RoleThis Senior Aftermarket Business Development Manager position will play a crucial role in driving the growth and success of our aftermarket business. Key responsibilities include developing and implementing sales strategies, managing the SupportLink department, and fostering customer satisfaction through exceptional technical support.
-
Senior Technical Consultant
1 week ago
Johannesburg, Gauteng, South Africa Employ Africa Full time**Job Overview**We are seeking a highly skilled Senior Technical Consultant to join our team at Employ Africa Group. This is an excellent opportunity for individuals who wish to leverage their technical expertise to support the development of the African power sector. **About the Role**The Senior Technical Consultant will play a key role in supporting the...
-
Technical Support Specialist
4 weeks ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timeJob Title: Service Desk AgentJob Summary:Liham Consulting Pty (Ltd) is seeking a skilled Service Desk Agent to join our team. As a key member of our IT support team, you will be responsible for providing first-line technical support and troubleshooting for hardware, software, and network-related issues.Key Responsibilities:Respond to service requests and...
-
Technical Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa SYSPRO Full timeJob SummaryThe Support Consultant is a key role within our Professional Services team, responsible for delivering exceptional support to our partners and end-users. This includes providing timely and effective assistance with product-related queries, as well as serving as a reporting channel for program errors.Key ResponsibilitiesThe successful candidate...
-
Technical Support Manager
1 week ago
Johannesburg, Gauteng, South Africa Netsurit Full timeNetsurit seeks an experienced Technical Support Manager to oversee the maintenance and operation of our IT infrastructure in Johannesburg.Job DescriptionAs a key member of our Internal IT team, you will be responsible for managing the network, IT infrastructure, and implementing ISO 27002 controls and management of the ISO 27001 ISMS.Support end-users and...
-
Senior Technical Operations Manager
1 week ago
Johannesburg, Gauteng, South Africa E2E Staffing (PTY) LTD Full timeAbout the RoleWe are seeking an experienced Senior Technical Operations Manager to head up our technical function and oversee a large fleet of heavy vehicles.
-
Senior Technical Operations Manager
1 week ago
Johannesburg, Gauteng, South Africa Liham Consulting Pty (Ltd) Full timeLiham Consulting Pty (Ltd) is seeking a seasoned Senior Technical Operations Manager to oversee the management of services and maintenance for our entire customer fleet.The ideal candidate will have 8-10 years of technical experience, preferably in a dealership or commercial vehicle background, with a proven track record of managing large teams.This role...
-
Senior IT Support Specialist
1 month ago
Johannesburg, Gauteng, South Africa Zecutive Consultants Full timeJob Title: Senior IT Support TechnicianAt Zecutive Consultants, we are seeking a highly skilled and experienced Senior IT Support Technician to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide remote, on-site, and...
-
Senior Technical Account Manager
1 month ago
Johannesburg, Gauteng, South Africa Hire Resolve Full timeHire Resolve is seeking a highly skilled and experienced Senior Technical Account Manager to join their team. This individual will be responsible for managing key accounts in the facilities management sector and providing technical expertise and support to clients.Key Responsibilities:Develop and manage a robust strategy and annual plans for contracts to...
-
Senior Technical Operations Manager
1 week ago
Johannesburg, Gauteng, South Africa Network Recruitment Full timeJob SummaryWe are seeking an experienced Senior Technical Operations Manager to lead our technical services department. This role will be responsible for ensuring the optimal performance of medical equipment and facilities, overseeing maintenance and repair, and collaborating with clinical and administrative teams.
-
High-End Technical Support Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Netsurit Full timeJob Title: Tier 2 Technical Support EngineerJob Summary:Netsurit is seeking a highly skilled and experienced IT Services Consultant to join our team. As a Senior Technical Support Specialist, you will be responsible for delivering high-end, proactive and reactive Technical Support for our client portfolio.Key Responsibilities:Technical Support: Provide...
-
Senior Technical Sales Specialist
3 weeks ago
Johannesburg, Gauteng, South Africa Staff Solutions Recruitment Full timeKey Responsibilities:As a Senior Technical Sales Specialist at Staff Solutions Recruitment, you will be responsible for increasing sales, profit margins, and market share. You will successfully promote technical products and services, manage direct reports, and maintain relations with relevant RBU's in Germany HQ. You will also develop good working...
-
Senior Technical Architect
1 month ago
Johannesburg, Gauteng, South Africa Golden Rule Full timeThe RoleWe are seeking a highly skilled Senior Solution Architect to join our team. As a key member of our product owner team, you will provide technical leadership and business process alignment to craft a solution that meets the needs of our business.Your primary focus will be on ensuring that the solution is engineered and fits within our established...
-
Senior Developer: Technical Debt Management
1 month ago
Johannesburg, Gauteng, South Africa Telebest Full timeRequirements:We are seeking a highly skilled and experienced professional to join our team at Telebest as a Senior Developer: Technical Debt Management. The ideal candidate will possess a strong background in accounting and engineering, with a postgraduate degree in a relevant field.Key Responsibilities:Manage and resolve technical debt across various...