Financial Recovery Specialist

1 month ago


Durban, KwaZulu-Natal, South Africa Mr Price Full time

The key focus of this role will include collecting overdue installments, negotiation of payoff deadlines, and investigation and resolution of discrepancies.

  • Effectively fielding calls from arrears customers to collect on overdue installments for all lending products.
  • Efficiently processing customer refunds, processing and reviewing account adjustments
  • Resolving client discrepancies and short payments
  • Accurately updating customers' personal, employment and contact information to maintain their details
  • Effectively rehabilitating customers through excellent customer service standards
  • Deal efficiently and accurately with all queries and complaints from customers or stores, and ensuring they are timeously resolved.

What's in it for you?

  • Uncapped incentive when your targets are achieved
  • Achieve your targets and enjoy uncapped incentives.
  • We offer extensive learning and development opportunities to help you advance your career
  • Enjoy discounts on merchandise at all Mr Price Group stores, including Mr Price, Mr Price Home, Mr Price Sport, and Miladys
  • After one year of permanent service, you can join our share scheme and become a part-owner in the success of the company. Build your financial security with the long-term growth of your shares.
  • Vibrant work environment - join a dynamic and energetic team where every day is a new adventure
  • Health and wellness programs: stay healthy and happy with our comprehensive wellness programs
  • Recognition and rewards: get recognized and rewarded for your achievements with our exciting incentive programs
  • Grade 12
  • 6 - 12 months experience in collections
  • Strong negotiation skills
  • Excellent communication skills
  • Knowledge of NCA requirements pertaining to collections and credit control
  • Understanding of the life-cycle of an account and the collection process

Mr Price Group Limited is an equal opportunity employer and is committed to Employment Equity



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