Traffic Manager

1 month ago

Cape Town, Western Cape, South Africa Specd Full time
Job Title: Traffic Manager

Specd is seeking a highly organized and detail-oriented Traffic Manager to join our team. As a key member of our creative operations team, you will be responsible for ensuring seamless communication between our creative team and the marketing department, as well as coordinating projects, ensuring quality, and staying organized.

Key Responsibilities:
  • Manage incoming marketing requests and channel traffic flow requests from the company's team for the delivery of creative work.
  • Translate requests into usable marketing briefs and allocate tasks onto the project management platform (Asana).
  • Keep a daily status update of all requests/projects received by the department and manage the production of creative content against brief and timelines.
  • Develop project plans/calendars and compile, track, and manage timelines, plans for various projects in consultation with team members.
  • Review templates/content briefs from the business and allocate briefs to relevant team members.
  • Coordinate, allocate, and manage resources and prioritize jobs.
  • Compile campaign plans and deliverables with timelines and activities.
  • Facilitate and escalate requests and obtain approval that exceed agreed terms when required.
  • Monitor tracked time and utilization rates.
  • Keep relevant stakeholders up to date and alert stakeholders/team members in case of problems.
  • Set up reviews and ensure relevant stakeholders are available to attend.
  • Develop and sustain strong professional relationships with key internal customers and external suppliers.
  • Coordinate and quality assure content before presentation to clients.
  • Act as an art and freelance buyer for photography, illustrations, and designers when required.
  • Identify, download, and utilize relevant stock images off the web and upload them into the central repository for usage by the creative team.
  • Manage the relationship with the creative team around any obstacles, challenges, or delays.
  • Act as a resource on special projects and provide project support as required by the marketing team.
  • Understand costs relating to freelance creative design, photography, storyboard design, etc.
  • Provide briefs to illustrators and storyboard artists based on instructions from designers.
  • Project coordination/project management from inception to completion.
  • Work closely with printers around planning to ensure creative concepts are ready for production.
  • Work closely with the creative team to ensure the preparation of final materials for publication.
  • Hold daily and weekly project status meetings to share progress and updates and provide input and compile minutes to record deliverables by each account manager.
  • Follow up on outstanding work required to deliver the SLA.
  • Create and document creative processes and communicate with the team, including SOPs, templates, FAQs.
Qualification & Experience Requirements:
  • At least 5 years of experience in running projects and traffic management in the creative industry.
  • Assertive, level-headed, calm, and presentable individual.
Core Behavioural Competencies:
  • Planning & Coordinating.
  • Checking/Attention to detail.
  • Sourcing information.
  • Applying expertise and technology.
  • Taking ownership.
  • Responding with urgency.
  • Integrating (Connecting; Collaborating; Managing conflict).
  • Emotional resilience.
Technical Proficiency:
  • Knowledge of Asana or similar tool.
  • Strong verbal and written communication skills.
  • Copywriting.
  • Project coordination.
  • Advanced proficiency in MS-Office Suite (Word, Excel, PowerPoint, Outlook) and database software.
  • Brand Identity.
  • Financial acumen.
Know-how:
  • Theoretical knowledge and processes relating to marketing traffic practices, processes, and practices.
  • Short-term planning (within 6 months) involves conducting the planning of activities to meet and optimize creative delivery processes.
  • Organize, plan, and prioritize tasks for self and others to ensure that work gets done profitably and efficiently.
  • Communicate, coordinate, and interact with others in the value chain to ensure objectives are achieved.
  • Manage one's time and resources to ensure that objectives are achieved effectively and on time.
Problem-solving:
  • Apply business acumen and sound common sense to integration of information within regulated standards.
  • Monitor changes in the operating areas and act quickly on potential opportunities, risks, and challenges.
  • Consider all the facts, options, and possible deliverables prior to making decisions.
  • Take initiative in making decisions within well-defined, somewhat diversified procedures and limits of authority.
  • Work independently and orientate towards solving customer queries.
Accountability:
  • Provide information and make recommendations regarding products and services that will meet operational requirements.
  • Solve a wide range of queries related to productivity and scheduling, dealing with these sensitively and within operational/procedural limitations; and resolve difficult conflict situations/complaints/issues/disputes.
  • Follow laid-down policies and procedures at all times, operating in line with rules, regulations, system parameters, and internal controls.
  • Work to resolve problems with relevant stakeholders as required.
Package & Remuneration:
  • Salary will be commensurate with experience and qualifications.

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