Learning and Development Expert

11 hours ago

Cape Town, Western Cape, South Africa PULLMAN Full time
Job Summary

The Learning and Development Manager will play a vital role in supporting the Talent & Culture Manager in overseeing the Talent & Culture operation, ensuring high standards of service for both internal guests and external clients. This position requires a strong understanding of Talent & Culture policies, practices, and procedures to develop and coordinate programs within the Hotel.

About Pullman

Pullman is a leading hospitality company that values innovation, teamwork, and customer satisfaction. Our goal is to deliver exceptional experiences for our guests and create a positive work environment for our team members.

Key Responsibilities
  • Support the Talent & Culture Manager in managing the Talent & Culture operation, including Recruitment, Benefits, Activities/Communications, and Administration.
  • Develop and coordinate Talent & Culture programs within the Hotel in accordance with Company Talent & Culture policies, practices, and procedures.
  • Act as an internal consultant to provide expert coaching and direction on Talent & Culture policy, programs, and employment standards.
  • Counsel and coach all colleagues on job-related issues, career development, and performance management.
  • Support, uphold, and guide the hotel philosophies concerning hiring, employee relations, supervision, and disciplinary action.
  • Be a role model within the hotel and demonstrate professional leadership skills aligned with our culture.
  • Coordinate annual hourly and salary compensation reviews.
  • Manage Talent & Culture projects together with the Talent & Culture Manager as required.
  • Champion training and development at all levels for the property.
  • Ensure all Pullman Hotels and Resorts/AccorHotel's standards are implemented and adhered to.
  • Conducts training needs analysis on a six- and twelve-month basis to ensure all constituents' training and development needs are met.
Qualifications

A minimum Grade 12 education is required, and a Diploma in Human Resources Development is advantageous.

Salary

The estimated salary range for this position is $80,000 - $110,000 per annum, depending on location and experience.

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