Technical Account Specialist
2 weeks ago
The role of the Technical Account Specialist is to build and maintain long-term partnerships with our enterprise clients, ensuring they receive exceptional service and added value.
Key responsibilities include:
- Partnering with technical teams to deliver expert technical support and advice, driving customer capability building and awareness initiatives across products, services, and new technology trends.
- Conducting client audits to provide quotations and SLA agreements, leveraging best practice sales methodology to convert leads into sales.
- Developing and implementing call cycles, processes, and routines to proactively engage and maintain client relationships, demonstrating a strong understanding of client business needs.
- Acting as the point of contact for key account customers, coordinating technical team response through appropriate channels.
To achieve success in this role, you will require a minimum of 3-5 years of experience in sales within a technology environment, including IT software/hardware knowledge. A sales or IT qualification would be an added advantage.
The ideal candidate will possess strong interpersonal and relationship management skills, problem-solving abilities, and customer service skills. Proficiency in computer literacy and IT hardware/software is also essential.
We offer a competitive salary range of $65,000-$85,000 per annum, depending on experience, plus benefits and opportunities for career growth.
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