Technical Account Specialist

2 weeks ago


Johannesburg, Gauteng, South Africa Capital Recruit Full time
Unlock Business Growth with Proactive Client Engagement

The role of the Technical Account Specialist is to build and maintain long-term partnerships with our enterprise clients, ensuring they receive exceptional service and added value.

Key responsibilities include:

  • Partnering with technical teams to deliver expert technical support and advice, driving customer capability building and awareness initiatives across products, services, and new technology trends.
  • Conducting client audits to provide quotations and SLA agreements, leveraging best practice sales methodology to convert leads into sales.
  • Developing and implementing call cycles, processes, and routines to proactively engage and maintain client relationships, demonstrating a strong understanding of client business needs.
  • Acting as the point of contact for key account customers, coordinating technical team response through appropriate channels.

To achieve success in this role, you will require a minimum of 3-5 years of experience in sales within a technology environment, including IT software/hardware knowledge. A sales or IT qualification would be an added advantage.

The ideal candidate will possess strong interpersonal and relationship management skills, problem-solving abilities, and customer service skills. Proficiency in computer literacy and IT hardware/software is also essential.

We offer a competitive salary range of $65,000-$85,000 per annum, depending on experience, plus benefits and opportunities for career growth.



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